Sony Xperia Z Troubleshooting

The phone continues to have a black screen and will not turn on after pressing the power button.

Check to make sure your device is fully charged. Try turning on the phone when it is plugged into the charger. If your phone still does not turn on, there could be a problem with the charger or the port you plugged the charger into. If your port and charger seem to be fine, then there could be a problem with the battery.

If the phone will not turn on or has a shortened battery life, the battery will need to be replaced.

Click here for the battery replacement guide.

The phone does not recognize the SIM card or is simply unresponsive.

If nothing occurs when a SIM card is placed in the SIM card slot, check to make sure that the phone is on and the SIM card is placed in the slot with the proper orientation. If nothing occurs at this point then SIM card slot may be faulty.

Click here for the SIM card replacement guide.

The phone does not play any sound when music is turned on.

Check to make sure the volume is on by going into your device options and turning the sound on. You can also use the volume buttons on the left side of the phone.

Check to make sure whatever you are trying to listen to (song, video, etc.) is indeed playing.

Make sure there is not anything that could be damaging the speaker. First, check to make sure there isn't any water in or near the speaker. Then, make sure there is no dirt or any other particles blocking the speaker. If these steps do not work the speaker may be faulty.

Click here for the loud speaker replacement guide.

The phone does not vibrate with an incoming call, text, or other notification.

Check to make sure that the vibrate function is on by going to your phone's settings.

If your vibrate setting is set to on and the phone still does not vibrate, your vibrate motor may be malfunctioning. If this is true, your vibrate motor will need to be replaced.

Click here for the vibrate motor replacement guide.

The camera is cracked or takes faulty pictures.

When taking a picture, make sure that the camera is focusing on the object so that it does not produce a blurry image. You can touch the object reflected in the screen to focus on a specific image.

Make sure you keep a steady hand when taking the pictures, otherwise they will appear blurry.

Check to make sure that no dirt or debris is obstructing the camera's view.

Visually check the lens for cracks or other faults. If the lens is indeed cracked, the camera will need to be replaced.

Click here for the front camera replacement guide, or here for the rear camera replacement guide.

The headphones plugged into the device do not produce any sound.

Make sure there is not anything that could be damaging the headphone jack. First, check to make sure there isn't any water in or near the headphone jack. Then, make sure there is no dirt or any other particles blocking the headphone jack.

Check to make sure your headphones are not broken. Try plugging them into another device and playing music. If you cannot hear music playing from that device, then your headphones are broken. If you can hear sound, then the headphone jack in your phone needs to be replaced.

Click here for the headphone jack replacement guide.

No sound is heard during an incoming/outgoing call.

Check to make sure the volume is on by going into your device options and turning the sound on. You can also use the volume buttons on the left side of the phone.

Make sure there is not anything that could be damaging the ear speaker. First, check to make sure there isn't any water in or near the ear speaker. Then, make sure there is no dirt or any other particles blocking the ear speaker.

If your volume is turned up and there is no visible damage to the ear speaker, then the ear speaker in your phone is faulty. Your ear speaker will need to be replaced.

Click here for the ear speaker replacement guide.