Lenovo ThinkPad X1 Carbon 2nd Gen Troubleshooting

When you plug in any audio device, the computer does not register it and music cannot be played.

Try taking out and re-plugging in the headphone jack. Make sure that you are plugging it into the jack that has the headphone icon next to it.

Check to make sure that the sound is turned up on your laptop, and that it is not on mute.

Try using a different headphones/speaker to see if the problem is with your computer or the headphones/speaker. You can also check this by plugging the headphones/speaker into a different computer.

This means that you need to uninstall your current drivers and install new ones.

1. Go to the Device Manager. You can do this by simultaneously pressing the windows logo key and the x key. Click “Device Manager” on the list that pops up.
2. Find “Display Adapters” and click on it.
3. You should see some combination of these: Intel, AMD, Nvidia.
4. Right click on one of these drivers and click uninstall.
5. Check the box for “Delete driver software” on the pop up that is displayed.
6. Restart the system and go to “Display Adapters” again.
7. Try uninstalling the driver again. If the pop up asking to delete the software box pops up again, try starting again from step 4 until this pop us stops showing up.
8. If the pop up no longer shows up, restart your computer and go to the ++Lenovo Support Website++ to reinstall the drivers.
9. Restart your computer one last time and check if the audio works.

Go to our replacement guide here to learn how to take out and replace your USB Audio Port Board.

When you plug in a USB cord, the computer does not recognize that something has been plugged in.

Check in the USB port to see if anything is stuck in it. If you see something large, turn your computer off and gently use a plastic or wooden toothpick to remove it. If there seems to be a collection of dust or smaller debris, use canned air to blow it out of the port.

Try using a different device and/or cord to see if the problem is with your computer or with the device/cord itself. You can also check this by plugging the device/cord into a different computer.

This means that you need to uninstall your current drivers and install new ones.

1. Go to the Device Manager. You can do this by simultaneously pressing the windows logo key and the x key. Click “Device Manager” on the list that pops up.
2. Find “Display Adapters” and click on it.
3. Right click on one of the drivers and click uninstall.
4. Check the box for “Delete driver software” on the pop up that is displayed.
5. Restart the system and go to “Display Adapters” again.
6. Try uninstalling the driver again. If the pop up asking to delete the software box pops up again, try starting again from step 4 until this pop us stops showing up.
7. If the pop up no longer shows up, restart your computer and go to the ++Lenovo Support Website++ to reinstall the drivers.
8. Restart your computer one last time and check if the audio works.

Go to our replacement guide here to learn how to take out and replace your USB Audio Port Board.

When you plug in the charging cord, the computer does not begin charging.

Try plugging your computer into a different outlet to see if the problem is with your computer or simply with the outlet.

Go to ++this website++ on the Lenovo Support page to download the latest battery firmware for Lenovo Thinkpad products.

Check your charging cord- a common problem for Lenovo ThinkPad X1 Carbon 2nd Gen users is that a small plastic piece of the power jack breaks off and gets stuck in the charging cord. If you see that this has happened, go to our replacement guide here to learn how to take out and replace your motherboard, which is attached to the power jack.

When you are using the device, it shuts down after getting hot.

Check to make sure that nothing is covering the fan. Blocking the device’s air flow can prevent the device from cooling down, leading to overheating.

Use a dust removal spray to carefully clean out the vent. Dust can block the device’s air flow, which can leader to overheating.

Go to our replacement guide here to learn how to take out and replace your fan.

The touchpad is delayed, glitchy, or unresponsive.

To enable your touchpad, go to your control panel and enable it in the “Ultranav” tab in the Mouse section.

Wipe off your touchpad with rubbing alcohol and a tissue to remove any build-up of dirt.

This means that your current driver is old and you need to install a new one. Go to ++this website++ to install a new driver.

Go to our replacement guide here to learn how to replace your touchpad.

The computer will not play sound through the speakers or they are making a popping sound.

On the taskbar, right click on the sound icon. Select Open Volume Mixer. Make sure nothing is disabled.

This means that you need to uninstall your current drivers and install new ones.

1. Go to the Device Manager. You can do this by simultaneously pressing the windows logo key and the x key. Click “Device Manager” on the list that pops up.
2. Find “Sound, video and game controllers” and click on it.
3. Right click on the driver and click uninstall.
4. Check the box for “Delete driver software” on the pop up that is displayed.
5. Restart the system and go to “Display Adapters” again.
6. Try uninstalling the driver again. If the pop up asking to delete the software box pops up again, try starting again from step 4 until this pop us stops showing up.
7. If the pop up no longer shows up, restart your computer and go to the ++Lenovo Support Website++ to reinstall the driver.
8. Restart your computer one last time and check if the audio works.

Go to our replacement guide here to learn how to replace your speakers.