Asus Eee PC 1005HA Troubleshooting

"Your PC will not turn on."

Make sure the power adapter is plugged in to both the PC and wall.

Check the power indicator light when the power button is hit to see if the PC has power.

If the power indicator light does not turn on, you may have a bad power adapter that needs to be replaced.

The power adapter may also be temporarily overheated.

Make sure battery is properly connected into the PC.

Check the power indicator light when you hit the power button to see if the PC is receiving power from the battery.

• If the indicator light does not illuminate when you hit the power button, you may have a bad battery.
  • If you connect the battery charger to the computer and it still fails to turn on, you may have a different problem.
  • If you connect the battery charger to the computer and it turns on, look in the bottom right corner of your screen to see battery conditions.
    • If the battery is charging, remove the charger to see if the computer stays on. If it does, your battery may be fine. If not, you have a bad battery that may indicate that it is charging, but is not actually holding a charge.
    • If battery is charging but the charge level is not moving up in percentage, you have a bad battery that is not holding charge.
    • If battery is not shown to be charging, check the connection of the battery. If it is connected properly, you may have a bad battery that is not holding a charge. You could also have an issue with the battery making contact with the actual contacts of the computer, in which case try cleaning the contacts out with a q tip and computer dusk cleaner. If that doesn’t work, your contacts may have rusted out.

"The battery will not charge when the power adapter is plugged in."

Make sure the power adapter is plugged in to both the PC and wall.

Remove the battery but keep the power adapter plugged in and power on the PC.

If the PC does not power on, the power adapter is faulty and needs to be replaced.

The power adapter may also be temporarily overheated.

If the power adapter is functioning correctly, the battery may be dead.

You must replace the battery.

"Display stays black when powered on."

If you are having problems with your display, the rechargeable battery is an area to look if you have isolated the problem to being a power based one.

Make sure battery is properly connected into the PC.

Check the power indicator light when you hit the power button to see if the PC is receiving power from the battery.

• If the indicator light does not illuminate when you hit the power button, you may have a bad battery.
  • If you connect the battery charger to the computer and it still fails to turn on, you may have a different problem.
  • If you connect the battery charger to the computer and it turns on, the display is working.

If the screen is displaying something, but is running dimmer than usual, it may be a battery issue, a LCD screen issue, or a smaller intermittent issue.

• Try powering computer with the charger.
  • If the screen is brighter, it is likely a battery issue.
  • If the screen is still dim, it is likely another issue.

• If the battery power supply and charger are both working properly, you may have an issue with the actual screen itself. Try to unplug the laptop and remove the battery then hold down the power button for ten seconds then place the battery back and plug the adaptor back and try to turn it back on and see if the LCD works.
• If the screen is displaying a dim or fuzzy output and you checked the potential power issues, you may have to replace the screen.
  • In addition, if instead the computer is turning on when you hit the power button, but the screen is not displaying anything, you may have to replace the screen.
    • Before you replace the screen, check for issues with the graphics processor and CPU before spending money on replacing the screen.

"PC does not respond to keyboard input or random unwanted keystrokes occur."

Plug an external keyboard and/or mouse into a free USB slot.

If the USB keyboard and/or mouse still isn't functioning correctly you may have faulty keyboard and touchpad hardware.

There is currently no fix for this, as it is a hardware manufacturing issue.

If the USB keyboard functions correctly, you may have a broken keyboard.

The onboard keyboard needs to be replaced.

Damaged or insufficient RAM sticks can prevent a computer from leaving the boot up process of a computer.

Damaged or insufficient RAM can also cause a computer to take a long time to get out of the boot up process of the computer.

Damaged or insufficient RAM also can cause a computer to crash during the boot up screen if too many processes are attempted.

• If your computer has error messages pertaining to insufficient RAM while booting up, you likely have a RAM issue.
• If your computer takes a long time to boot up, you likely have a RAM issue.
• If your computer fails to boot up in the middle of the process, you may have a RAM issue.
  • To confirm it is a RAM issue, check your hard drive for issues. If it is working properly, your issue is likely a RAM issue.

• Before you replace your RAM outright first attempt to remove the RAM, clean the contacts, and place back correctly, as these can sometimes remedy the issue.
  • If you are still having issues after checking your RAM and cleaning its contacts, you will likely have to replace the RAM sticks.

A hard drive is critical when booting up a computer, as it contains the necessary data, programs, and files to get the computer up and operational.

A damaged hard drive can cause issues when attempting to boot up a computer.

• One issue that can occur if the hard drive is damaged is if the computer attempts and fails to boot.
  • An error code will likely pop up if the hard drive is having issues, and outright tell you that the computer is having problems finding the necessary program files needed to boot. When a computer is having issues finding program files, this is an indication of a hard drive issue.

• Sometimes a hard drive is damaged to the point that the computer will be turned on and almost immediately fail to boot and turn of.
  • If this is the case, it is likely the hard drive is the issue. To confirm, check that the issue is not related to the RAM first.

If your computer is running sluggishly, taking long periods of time to open programs and run commands, and you know that your computer is virus free, then it is likely you have a RAM issue.

• Open up your task manager and attempt to run a program you are having issues with. If you see memory usage jumps up to a high percentage, you almost definitely have a RAM issue.
• If you get a message saying that you lack sufficient memory when attempting to open up a program you used to be able to open with ease, you have a RAM issue.
• If you are experiencing slow load times on your internet browser but your internet speeds are fine elsewhere in your house you have a RAM issue.
• Before you replace your RAM sticks, remove them from the computer, clean the contacts, and place them back in correctly. If the slowdown issue is gone, the RAM sticks were not making good contact with the computers contacts.
  • If you are still having issues, you should look into replacing the RAM sticks.

If you are not having slow down while using the internet, but experience slow load times and corruption when attempting to open files, you likely have a hard drive issue.

After checking to see that the RAM is fine, if you are still experiencing slowdown issues, it is recommended that you change out the hard drive.

If your computer is having issues with outputting sound from the audio jack, you may have to replace it. It is recommended that you check the sound card in the computer first before attempting to replace the audio jack.

• If your computer continues to output sound through standard speakers and outputs nothing through an external audio device when plugged in, you have an audio jack issue that requires replacing the jack.
• If your computer cuts sound to the speakers but no sound is sent to headphones, you have an audio jack issue that requires replacing the jack.
• If the headphone connecter (male ended) fails to stay within audio jack (female end), you have an audio jack issue that requires replacing the jack.
• If the sound is inconsistent in either quality or consistency, or if the sound cuts in and out when computer is moved you have an audio jack issue that requires replacing the jack.

If your computer is having issues recognizing devices, fails to charge devices, or fails to send information to external device, you will likely have to either repair or replace the port in question.