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投稿: "S7 Edge Water Damaged Can I Claim Accidental...
最後の投票:
投稿者: mayer (管理者の決定)

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質問

S7 Edge Water Damaged Can I Claim Accidental Warranty?

My Galaxy S7 Edge Was Heated Up & In Order To Cool It Down I Just Put It In The Tap Running Water It Cooled Down But After Few Mins. The Power Button Stopped Working.. & Then Suddenly The Screen Starts Flickering.. I Was Scared I Was Unable To Turn It Off Because The Power Button Was Not Working... I Put It In The Rice.. But Unfortunately The Screen Is Dead Now It Just Stays Green... No Any Sign Of Water In The Camera Or Any Other Part Of Phone.. The Liquid Damage Indicator Is still Original No Sign Of Water... It Is Under Warranty + Accidental Coverage So Can I Claim Warranty? & Should I Truly Tell Them What I Did To The Phone? Will They Claim Warranty?


担当者:48.7千

アンサーフォーラム

@anausama, getting the phone wet is not the problem.

If you see Samsung's own website, they invite you to get the phone wet.

http://www.samsung.com/us/explore/galaxy...

It literally says "Feel Free to Get Your Phone Wet".

I doubt your phone died from water damage.

If your phone heated up to the point that you need to cool it off with water, then there must be an issue with the battery. You can raise that up as the issue to replace the phone.