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Can I solve my failed mic problem?

Hi - a few days ago my wife's phone's mic stopped working. No amount of rebooting or factory resetting would fix it. I did some searching and found an official Google response at this page. Apparently it's not an uncommon problem with these phones and it's hardware failure.

After consulting with Google it was recommended we take the phone to uBreakiFix. They replaced the ports/mic at the bottom of the phone (I'm guessing that's the daughterboard?) and that didn't fix the issue.

My question is: can I fix the problem by replacing the motherboard? Is there anything else I can do?

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I had this problem for weeks and even ubreakifix couldn't fix it, so I tried myself to just clean the mic; and now I don't have problem for a week straight so far. Its amazing

さんによる

how did you clean your mic @Alex Kim ? Did you open the phone? or somehow? plz

さんによる

I used a speaker cleaner brush and air can. Its a hardware issue and I think and this is just a theory is when the phone app and mic speaker release sound the vibrations near the mic causes dust to interfere with wires or w.e

W.e the reason, its working for me so try it out

さんによる

Hey bro. Could you please explain me a little bit more about how to clean the mic? How de you apply the air can and the brush? I have the same issue and I'm starting to go mad.

Many thanks in advance !!!

さんによる

well if you are looking at your speakers, there should a dust there without a doubt, their speakers a prone to dust accumulation. so with the air can for keyboard cleaning, I lightly sprayed the dust into one corner ( remember not to put the air can too close to the speaker). I then used one of those dust attracting brush to collect the dust., (cotton balls actually kind of work too)

this is my before photos of my speakers:

https://imgur.com/a/iDJC58g

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I believe to have found the answer for you friend. Please read this Fixing the microphone issue

One test to know for sure if your MIC is not working is to do an audio recording test or phone call.

Speaker will work normally, however when you turn off speaker mode and go private(?) it will no longer work. This should happen when you perform a recording as well.

Hopefully the above post assists. If you feel like you're not up to the challenge take it to a tech.

Cheers

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2 件のコメント:

Hi, introduce me to the new Google Pixel owner. I want to ask if all Google Pixel devices will experience mic problems because I've read that Google Pixel made in 2017 has undergone improvements in the mic section. Please answer

さんによる

I got the solution for Google pixel mic not working There is a problem in Google assistant step 1-disable Google app running in background .

Step 2 off all settings of Google assistant.

Step 3 reboot your phone.

This will work 100%

If it is not working

Try uninstall the every apps which use microphone in background.

Thankyou

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オプション

This happened to me (microphone didn't work, speaker phone and video recording did) in May 2018 after an upgrade to Android 8.1.0. Google Support had me place the phone in safe mode (hold power button down until 'safe mode' option appears) which disables 3rd party apps. Once in safe mode the microphone started working again which indicated the problem was in an app/OS conflict. Technician recommended I delete apps one or two at a time and test after each one to see which caused the problem but I was on travel with no good way to test so I deleted a large swatch of apps at once (primarily store/weather/beach) and then tried. Problem has disappeared. I'll reinstall apps as needed until problem occurs again.

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8 件のコメント:

Recently had this same problem occur and tried deleting apps recently installed. Uninstalled a few and back in action. So far so good.

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ThIs just worked for me, thanks, the app that caused the problems was a VR app

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Mark, which VR app was it?

さんによる

Thank You! I haven't been able to call or receive calls for over five days. Even the the support help from google and Project Fi haven't been able to help. Even went as a factory reset that didn't work.

With your help I went and deleted the most recent apps I had downloaded. That was the key.

さんによる

Hi, introduce me to the new Google Pixel owner. I want to ask if all Google Pixel devices will experience mic problems because I've read that Google Pixel made in 2017 has undergone improvements in the mic section. Please answer

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Hi all, my wife's Pixel (formerly my Pixel) starting having this issue shortly after the Oreo upgrade which became progressively worse over time. Her microphone was NOT broken and neither was any of the other hardware in her phone. This was purely a software issue and I can tell you what fixed it for us ... Android P.

I enrolled her phone in the Beta Program so I could go ahead and upgrade her to P. After a week, she has only had 1 problem with her mic that could have been an unrelated issue. We've had some bugs, but that's to be expected with a beta version. Under normal circumstances you should never enroll your primary phone in the Beta Program, but her phone had become unusable and we had nothing to lose.

I will update if we run into trouble going forward, but so far so good. I would highly recommend enrolling in the beta and going up to Android P.

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5 件のコメント:

Hi, I downloaded and installed the Android P - Beta Version. It did not fix my mic issue, worse yet, I'm now unable to play any videos, sent by WA or using youtube. Any clues as to why

さんによる

After a week I updated my Pixel, the microphone problem disappeared, at the beginning the problem was still there, but recently i did not faced the issues anymore.

さんによる

Hi exactly the same issue with my pixel. Tried downloading the P as well. Still the mic is not working. Any leads?

さんによる

I downloaded the VR app for my kid's drone . That was causing the problem.

さんによる

I got the solution for Google pixel mic not working There is a problem in Google assistant step 1-disable Google app running in background .

Step 2 off all settings of Google assistant.

Step 3 reboot your phone.

This will work 100%

If it is not working

Try uninstall the every apps which use microphone in background.

Thankyou

さんによる

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I noticed that in Safe mode I can use my mic, so I deleted the newest apps, and one of those was the problem!

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Which apps did you delete?

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What you want to do, is disable all apps that are using the microphone, in order to make this happen, you'd have to go to settings, then you click Privacy, that's where you'll find Permissions Manager, click on Permissions Manager. This will take you to the next step, You'll want to scroll down now, and find Microphone. After you click Microphone, it will show you which apps, are using, or have commandeered, your microphone, preventing you from using it. Go down the list and disable everything. After that restart your phone. You'll find the problem is gone. I had discovered this problem when I couldn't use my OK GOOGLE ASSISTANT APP. Problem solved by my brilliant mind. Try it. You won't know what app it was, after disabling one app at a time, because you'd have to Restart afterwards by each one. To restart your phone, you want to press the power button. Then it will say, power down, or shut down. Or restart, and safe mode click restart for the final step. Afterwards you'll find the problem is gone. So anyways that's the solution. I know this will help as it worked out for me. Hopefully I have composed this, in a way that you can clearly understand, what I intended, for you to take away from it's crazy, composed message. Go at it now. Take care, and God Bless You.

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4 件のコメント:

Thank you! But it doesn't working =(

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Google settled a $7.25 million refund over this issue, it's a hardware defect plague s Pixel1&XL.

さんによる

hey. your advice worked for about 1 hour. but after that the problem came back

さんによる

Turning off access worked for 5a mic. Thank you! but it doesn't give me a choice of which apps to turn off access for. Switching to a 7Pro and hoping it isn't as unreliable.

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There is also a bug with the Pixel 1 and updating to Oreo. No amount of reboots or factory resets will fix it. Although, sometimes the mic will work for a little bit after a reboot. There are no fixes yet, but I'd make sure it's not a software issue before you tear it apart or pay for a replacement.

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17 件のコメント:

Hi Robert i seem to have the same bug that you mentioned on the pixel 1 - the mic is working for a short time after rebooting. Do you any suggestions how to solve it?

Thanks

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Has this been fixed yet?

さんによる

I also have this problem

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I also have the same problem to spend so much money on a phone and not much help ☹️

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Yess I have same problem

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I'm keen to know the fix for this, the same thing has happened to my wife's Pixel.

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Google said to take the phone back and get a new one from the store we bought it at. The warranty is until Dec, and the mrs doesn't want to be without her phone, so she'll wait until the last moment.

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Hi, I went to the Ibreakufix store to diagnose, they replaced my motherboard in a few days for free of charge. My mic, phone speaker and aux were not working stable, had to reboot phone =( My phone was out of warranty as well, hope it helps.

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Hi! I am having the same issue with my Pixel. Factory resetting is not helping. I went to a UBreakIFix store also and they said that they can diagnose the phone free of charge but that I would have to pay for any motherboard replacements. I'm curious to know how they offer you that replacement for free? Would rather fix this phone than get a new one.

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Hi,

My microphone stopped working and some weird loading type screen requiring a hard reset was going on. It turned out to be the OfferUp app. I uninstalled and installed an earlier version, problem solved!

I hope this helps someone...

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I faced same issue since last 15 days. My mic will be suddenly mute. It will be ok after 2-3 reboots. Again it will not work after some time. I think it is software issue but when I revert to Android 7.1 , the problem is not solved. I upgraded to Android 9 p . I don't have the mic issue again. I strongly believe the issue is due to the android 8.1.

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Yooo...u still got this problem with your phone?

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I had this same issue, and for me it was the Fit Notifications app I had installed for showing notifications on my Fitbit Alta. Uninstalling it and restarting the phone did the trick. Hope this helps someone!

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https://lifehacker.com/everything-you-ne...

For all the people who have trouble with pixel microphone issue, please register yourself as a Class Member using the link above

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My mic seems to only not work on speaker phone. I can do voice-to-text. I can talk on the phone. I can be heard in video recordings. Any suggestions for such a limited issue?

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I too had issues with microphone and tried safe mode and restarted. I had removed apps as well but it didn't work out. I was advised by Google team to approach the technical team. The team informed me that the mother board needs to be fixed and would cost about 20k Indian rupees. I really don't know what to do and is there any solution. Can anyone help? It's just a year and few months I brought this device and hence doesn't cover under warranty as well. I am really disappointed.

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It's so frustrating to constantly be told, “what? I can't hear you. Hello? “ with every single phone call I make or receive. Or I can use speakerphone and have all my coworkers hear. Sweet. This is disappointing, because even refurbished, it isn't like this phone was cheap.

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My Pixel has had the issue as well, in fact it was so bad I couldn’t even get it to work rebooting via safe mode (as someone suggested). Had to let the power drain completely before it came back. Tried something else today. Blocked Google Play Services from accessing the mic, so far so good. It’s been working all day and I haven’t had it work that long since I first bought it.

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does it fixed it permanently?

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I too have the same problem…..

My mic doesn't even work…even after so many reboot and deleting of apps the mic still doesn't work…sometimes, after shutting down, my speaker doesn't work…I have google pixel 1.

Please, please help me…

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me too. have your problem solved?

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I have the same problem. Anyone got the solution to this?

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Alex McCoy さん、ありがとうございました！
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