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Device Won’t Power On
Screen remains dark despite pushing buttons to power on and plugging into a charger.
Incorrect Charger
Android phones use a Micro-USB charger, make sure the one you are using is compatible with your device.
Not Enough Charge
Plug in your phone for 10 minutes and attempt to power on. A phone will not power up if it doesn’t have enough battery life from the battery being completely drained.
Phone Defect or Bad Battery
If your phone still won’t power on after the above steps you may have a defective battery. See a retail location for replacement options. Review the Alcatel OneTouch Evolve Battery Removal guide when replacing battery.
Camera Won’t Focus, Debris on Lens, or Lens is Cracked
The camera attempts to focus on the image you wish to capture, but will focus on the obstruction on the lens instead. This is most likely caused by debris on the screen, a cracked lens or water damage.
Clean Lens
See Alcatel OneTouch Evolve Camera Replacement guide on how to disassemble the phone to access the interior lens of the camera. Clean the debris from lens with a microfiber cloth. Follow the procedure to reassemble the camera unit.
Cracked Camera Lens
If the camera is cracked, a replacement camera should be installed. Purchase a new camera unit and follow the instructions in the Alcatel OneTouch Evolve Camera Replacement guide on how to replace this component.
Water Damage, Condensation, or Bad Seal
If there is condensation, the camera lens will appear to be foggy. See Alcatel OneTouch Evolve Camera Replacement guide on how to disassemble the phone to access the interior lens of the camera. Clean with a microfiber cloth. If there is water damage or evidence of a bad seal, purchase a new camera unit and follow instructions in the guide on replacing the camera.
Error Message: Invalid SIM
Phone displays message “Invalid SIM” when trying to make a call or send a text message. Error message will be displayed in red font on the device home screen.
No SIM Card
You may not have a SIM card in your device. Visit a retail location for your service provider and purchase a new Sim card. Have this card activated by your provider. Follow the Alcatel OneTouch Evolve Sim Card Replacement guide on how to replace a SIM card.
Deactivated SIM Card
Visit a retail location for your service provider and purchase a new Sim card. Have this card activated by your provider. Follow the repair Alcatel OneTouch Evolve Sim Card Replacement guide on how to insert a SIM card.
Phone Won’t Hold a Charge
Phone has a very short battery life or the phone won’t charge when plugged into charger.
Defective Charger
It is possible that you have the wrong charger or a defective charger. There may be frayed wires in the charger for various reasons that would cause it to no longer provide power to the phone. Purchase a Micro-USB charger for your android device.
Defective Charger Port
A defective charging port can block the flow of energy from the charger to the battery. When this happens, and the doubt of a defective charging cord has been eliminated, the defective port needs to be replaced.
Frozen Phone
Phone becomes unresponsive during use of device, phone won’t respond to the menu buttons or the power down button being pressed.
Software Not Up to Date
Phone freezing can occur when the device is not up to date with the most recent software.
Follow the Steps Below to Update Your Phone:
1. Click the Settings button on your list of apps.
2. Scroll down to the System section
3. Click on “About Phone”
4. Click on “System Update”
5. Click on “Check for Software Updates"
Install any updates necessary.
Malicious Software Installed on Phone
It is possible that there is software installed that could be causing your phone to freeze. To repair your device, you will need to back up all contacts, pictures and music before performing a factory reset. Follow the instructions below to perform the data back up and factory reset:
Data Backup
1. Click the settings icon on your list of apps.
2. Scroll down to the Personal section.
3. Click on “Backup and Reset”
4. Click the checkbox “Backup my data”
Factory Reset
1. Click the settings icon on your list of apps.
2. Scroll down to the Personal section.
3. Click “Backup and Reset.
4. Scroll down to “Factory Data Reset” and click that menu option.
5. Click “Reset Phone” at the bottom of the screen.
Master Reset Required
If your phone remained frozen, follow the next 3 options.
Reset Device
Hold down the power button, located on the top right side of the phone, and select power down. Allow the phone to remain powered down for a few minutes in case of overheating.
Hard Reset Device
Hold down the power button and the home button for one second and select power down. Allow the phone to remain powered down for a few minutes in case of overheating.
Master Reset
Follow the instructions in the Alcatel OneTouch Evolve Battery Removal guide to remove the battery. Wait one minute and re-insert the battery.
After you reset your phone and it is functional again, follow the steps above to back up your data to avoid data loss in the future.
59 件のコメント
I can't record music from my computer to phone there is no files shown or open can this be fixed
Willie Synagogue - 返信
Video has extreme static. I record my husband's band, and all videos are static... Help, this is my 2nd phone, same problem as 1st Alcatel One Touch.
Lisa Pleasure - 返信
Forgotten my password
Henry Michel - 返信
when i am trying upgrade my phone in 3 step computer frozen !! how can fixed
shhona - 返信
"Cant connect to the camera" error.. please help
Ada - 返信
also me my camera cant connect
assasincounter -
Why won't my alcatel one touch allow updates or apps?
Janice Drennen - 返信
I can not download any games
Asia Harris -
I can't download any games
Asia Harris -
my phone is big it alcatel onetouch it does charge but it is finish I turn on it wont come on I try think take a batter out but the tag said I cant take it out so it took it of how I take the batter out who play gta add me lengend_killer_tf
jeremiah - 返信
When I press the button that searches for a system update on my phone all it says is "Error happens. Last error is AUTHENTICATION". How do I fix this?
William Sparks - 返信
Phone is on but screen is blank even after battery removal. Please help me!
Viola Kekua - 返信
I can't move apps to my sd card always says moving.
Charmiqua Patterson - 返信
I cant open facabook longer when i open facebook my phones get automatically restart . what would i do help me pls.
patao.ave - 返信
Help me plss
patao.ave -
my phone says that my phone wont update because it has a root access thingy. idk what that is idk what it wants me to do.. but i cant update it and it wont keep a charge for longer thank four hours. i know it said i may have the wrong charging cord or it may be defective but i used my daughters brand new one that she got for her phone. same one as mine and it still wont hold a charge longer than four to five hours. so is it just my battery????
stellaortega259 - 返信
Am GLAUBEN from Tanzania my phone doesn't come on its just end up with alctatel logos (Alcatel onetouch then smart move.what should I do help me please
GLAUBEN mwaitebele - 返信
Mu screen is blurry.it did not get wet.help
Rebecca lujan - 返信
My alcatel screen is blurry.it did not get wet
Rebecca lujan - 返信
My sim card won't stay in the slot. I push it in and then it get ejected.
Ben Amini - 返信
I want to know to change my micro of alcaltel one touch evolve?
Réginald Mondésir - 返信
My Alcatel Fierce 4 has no sound
Lynn Seymore - 返信
I can't get pass mobile data my next button wont click over
latonya - 返信
my alcatel one touch just fell down ,it was asking for an ME, now the sim slot is blocked permanently , what do I do?
okello peter - 返信
Hello my name is Gene Trapp and my phone is not sending pictures or downloading pictures and I've done everything I could think of doing to fix the problem I even factory reset and it still is doing the same thing and my number is 209 416-7721 and so can anyone detect what's wrong and text me back at my number please and my pH model number is 2057B
Gene Trapp - 返信
My phone keeps saying internal storage is low why
donisha harris - 返信
My phone keeps saying that my internal storage is low why
donisha harris - 返信
add an sd card or remove some apps to free up storage
ryan -
Hi my alcatel won't recognise my sd card can any one help
Nicole Salter - 返信
this usually happens when your sd card has an unsupported amount of gbs. How much is your SD card?
ryan -
it says restricted access change..data service is blocked…help
davidcostello050 - 返信
How do you put parental control on this phone
vitalegirl03 - 返信
Mine worked fine for a while, The screen works fine except for the TFT. It’ll work sometimes then it’ll stop. Has this happened to anyone else and how can I fix it?
ryan - 返信
My phone is white when I power it on
Zijean Howie - 返信
My phone keeps turning off the ringer. I can't hear it ring because it turns itself off. How do I fix this?
Paula VanSlyke - 返信
have alcoltel one touch…received a missed call notice…with phone number…call,view detaild , send message, dismiss….can not mke any of these work….battery is not removable, have power……can make no calls, when someone calls and I answer it just buzzes and no one can hear me…HELP…april 24, 2019
taemb - 返信
my Alcantel phone blueup and caught on fire filling my house with smoke and burnt plastic smell
what can be done about this
sharon hamilton - 返信
my Alcatel phone blueup and caught on fire filling my house with smoke and burnt plastic smaell can anything be done about this
sharon hamilton - 返信
my mams phine is not ringing she cannot phone out or recive calls. she can text help?
elizabethhirst - 返信
unable to send txts messages
Mike Perring - 返信
Frozen phone. You can’t press any buttons. Fix your wording
mr_mrs_hargie - 返信
my phone keeps telling callers phones diverted even when I m not on it but doesn’t even tell me I missed a call
susangilbert242710 - 返信
My ringtone is not audible
Nancy Wetsel - 返信
My phone just keeps showing alcatel on an off but won't turn on or do anything else and I can't turn it of it only pops up alcatel over and over
April Mancias - 返信
I'm not getting internet services from my Alcatel
Lena Fleming - 返信
Fone keeps on saying call rejected
Barry MacPhee - 返信
The portal to the battery plug in the phone is damaged and this isn't the first. My brother has the same problem. I believe there's a defect in the insert on these phones.
David Mitchell - 返信
This phone it's not even a month old and the port is already broken I think there's a defect in this type of phone. My brother has the same phone and the same problem, **arr”arranty and I need a replacement until it's repaired at no cost
David Mitchell - 返信
My phone contents have all gone black and white and having problems getting my phone to switch on
nan Hendrie - 返信
My phon won't let text out going sed text blocking actavated
Steve Tucci - 返信
My Phone is a Alcatel 3 V I can only get to the first acatel screen advertisement I can't get to the reset or anything else.but what about new is support ?
Richard Davis - 返信
I can't receive text messages why?
Nichole Compton - 返信
My phone only allows me to text the word “expired” as of 2021
carbuys63 - 返信
Incoming calls are bloced on my alcatel engage tone can you help plse ?
gadgetsmystuff - 返信
Plse help incoming calls are blocked
gadgetsmystuff - 返信
I can't add contacts keeps saying disabled permission. I've done what it says to do on troubleshooting websites to no avail. It's imperative that need to add contacts
Bernadette Earley - 返信
I accidentally switched an option in engineer mode on Alcatel 3v. Was scrolling in engineer mode to see what options were available in engineer mode my thumber switch an option when I went to scroll up and when the switch went from off like it should be to on the position my thumb choose to move switch to instead of scrolling screen. The screen went black. The only visible animations on the screen are powerering it on. It cycles through power on screen and then Alcatel logo shows on screen like normal powerering on of device and when the power on cycle completed screen goes completely black. How to I fix the engineer mode option I switched on by accident that black my screen
Ken Dewhirst - 返信
My Alcatel 3v was operating fine until I decided to see what engineer mode was I entered into engineer mode and scrolling past the options realizing I didn't know what any of the options meant or would do andy thumb flipped an option on instead of scrolling my screen and screen went black. I thought oops I broke the phone. I went to hard reset and wipe and that recovery mode screen appeared I wipe phone and when it finished I click the restart now option. The phone began to power itself itself through the start up scrédn which was visible and I thought whew that was close after Alcatel logo appeared then disappeared phon went to the ready for use screen Wich was you guessed it totally black. How to I get back to engineer mode to flip that option back off and does anyone know which option it was that blackedy screen if I could just go back in time and stop my thumb from choosing to turn on whatever choice that got turned to on screen would still be fine. Factory reset didn't reset phone to factory mode
Ken Dewhirst - 返信
I believe I just learned that if I tapped on build no. 7 times of open developer mode. I was informed that I was now a developer. So curiosity to hold and I went to dev
Mode and seen engineer mode
What's this. I clicked on and scrolling past everything I had no clue what any option did or why it was an option to be choose I knew developer mode is not for me and as I was scrolling past the options to find the done button I accidentally switched a option from off to on and my screen went black. Factory reset was visible wooing phone and completing wipe restarted phone phone start up screen visible until it was finished starting and when screen went to ready for use screen back to black. What did I do and how do I fix it. I assume I flip the switch from on back to off but I don't know how to get to it or which one it was I switched please somebody school me I had no business in an area of the phone available the superior mentality or like I call smarter then I could ever think is possible for me to achieve
Ken Dewhirst - 返信