Device Won't Turn On
The speaker won't play sounds or light up.
Device Is Powered Off
Try pressing the power button on the top of the device. The lights on the front will turn on when the speaker is on.
Bluetooth Is Not Connected
Make sure your speaker and device are paired. Try disconnecting and reconnecting the two. Once your device and speaker are paired make sure the volume is turned up on both. If this fails, restart the speaker and try again.
Speaker reset code: Turn on device and press and hold "volume up" and "play pause" simultaneously until power button glows.
If your device will still not connect to the speaker you may have a faulty bluetooth chip and need to replace the motherboard. See our motherboard replacement guide.
No Battery Charge Left
Plug the Charge 3 in and make sure the front lights turn on, indicating the speaker is charging. If this fails you may need to replace the battery.
Power Button May Have Failed
First, make sure the device is charged. If it is fully charged and still wont turn on then the button mechanism may be worn out or broken. Follow our button replacement guide.
Device Is Not Charging or Holding a Charge
The speaker won't turn on or turns off quickly.
Charging Port Is Broken
Follow the port bay troubleshooting below.
Battery Is Defective or Needs Replacement
If the battery is not charging or unexpectedly turns off you may need to replace it. Make sure this is a persistent issue before replacing. Instances of leaving the device in abnormal temperatures can cause the device to loose power quicker than normal. If the issue continues, follow our battery replacement guide.
One of the 3 Ports (AUX, USB, and Micro USB) Is Not Working
Either charging the device, using the device as a charger, or using an audio cable does not work.
Connected Cable Does Not Work
Check that any cable you are attempting to use work on another device. Try using a different cable with your Charge 3 and see if the problem persists.
Ports Have Failed
If one of the three ports will not work with its corresponding functioning cable it may require a replacement of the port bay.
Speakers Sound Distorted
Audio sounds distorted or muffled.
Device Is In the Wrong Audio Mode
The Charge 3 has multiple audio presets that can be accidentally activated. Try reseting the speaker. It is recommended to keep your speaker in the preset mode for normal listening.
Speaker reset code: Turn on device and press and hold "volume up" and "play pause" until power button glows.
Speakers Were Blown Out
If the speaker sounds distorted, it may be blown out. Follow our speaker replacement guide. Make sure to play music with heavier bass at lower volumes to avoid damage to your speaker.
Buttons Won't Operate Properly
One or more of the buttons fails to register when pressed.
Button Housing Is Worn Out or Has Debris In It
If one or more of the buttons is not working the button membrane may have been damaged. Button failure can also happen from long tern use. Follow our button replacement guide.