HP Photosmart Premium e-All-in-One - C310a Troubleshooting

Every time you try to print, the printer doesn't print.

1. Look in the paper tray see if there is any paper.
2. If there is no paper, add some to the printer feed tray. If you have no paper you can purchase some from this website.

Every time it prints out a page the piece of paper is blank.

Follow these steps to replace the cartridges.

1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.
2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
3. To release the old cartridge, press the tab on the front of the cartridge, and then remove it from the slot.
4. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
5. Twist the orange cap counter clockwise to snap it off.
6. With the cartridge contacts facing the printhead, slide the cartridge into the appropriate slot as indicated by the color-coded icons on the cartridge and in the printhead.
7. Press down on the cartridge until it clicks firmly into place.
8. Repeat these steps to replace other cartridges, if necessary.
9. Close the cartridge access door. The carriage returns to the right side of the printer.

You can purchase the specific ink cartridge you need at this website.

There is a piece of paper stuck inside the printer.

Always turn off the power before attempting to remove a jam, and always try to remove jams from the back of the printer before trying the front.

1. Remove any loose paper from the feed tray, but do not pull on any jammed or stuck paper.
2. Press the Power button to turn off the product.
3. Turn the product around to access the rear of the product.
4. Disconnect the power cord.
5. Disconnect the USB cable.
6. Remove the two-sided printing accessory (duplexer) from the rear of the product. Push the right side of the duplexer to the left, and then pull out the duplexer. Set the duplexer aside.
7. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull out any whole sheets of paper to avoid tearing them.
8. Hold the duplexer in front of you, and then press the tabs on both sides of the duplexer to open it.
9. Gently pull any jammed paper out of the duplexer.
10. Close the door of the duplexer.
11. Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.
12. Without opening the cartridge access door, lift up the tray above where the paper was and check for any jammed paper there.
13. Now open the cartridge access door and gently remove any last paper stuck in the printer.
14. Close the door, plug in the power cable and power on the printer.

Part of what you want to print is missing or smeared.

The print heads can be cleaned through a program built in to the printer.

1. Make sure the printer is powered on and loaded with paper.
2. Press the wrench icon, which opens the setup menu.
3. Touch the option "Tools."
4. Touch "Clean Cartridges."

1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.
2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
3. To release the old cartridge, press the tab on the front of the cartridge, and then remove it from the slot.
4. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
5. Twist the orange cap counter clockwise to snap it off.
6. With the cartridge contacts facing the printhead, slide the cartridge into the appropriate slot as indicated by the color-coded icons on the cartridge and in the printhead.
7. Press down on the cartridge until it clicks firmly into place.
8. Repeat these steps to replace other cartridges, if necessary.
9. Close the cartridge access door. The carriage returns to the right side of the printer.

You can purchase the specific ink cartridge you need at this website.

Solution one: Reset the All-in-One

If there is static interference, or loose connections with the product, this can result in bands or lines in the copy or scan output. Use the following steps to reset the product to resolve this issue.

1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord back into the wall outlet.
7. If the product does not turn on by itself, press the Power button to turn it on.

Solution two: Clean the All-in-One and print a blank copy

If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product. If you need to know how to remove the scanner glass to thoroughly clean it, check out this guide.

Grab these materials:

• Clean soft, link-free cloths
• Mild glass cleaner

1. Press the Power button to turn off the product, and then disconnect the power cord from the product.
2. Open the product lid.
3. Spray the cloth with the glass cleaner and wipe the scanner glass and the white scanner lid backing with the dampened cloth.
4. Dry the scanner glass thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.
5. Close scanner lid.
6. Reconnect the power cord to the rear of the product, and then press the Power button to turn on the product.

1. Remove any originals from the scanner glass.
2. Load plain white paper in the input tray.
3. On the product control panel, touch Copy, and then touch Black.

You can purchase the specific ink cartridge you need at this website.

'An error occurred while communicating with scanning device' or 'There is no computer connection' message is displayed.

Solution One: Restart the device

• For USB connected device:
  • 1. Press the Power button to turn off the printer.
  • 2. Turn off the computer.
  • 3. Press the Power button to turn on the printer.
  • 4. Turn on the computer.
  • 5. Make sure that all devices are ready.
  • 6. Try the scan again.
• For Network connected device:
  • 1. Move the mouse cursor or touch and hold the top-right or bottom-right of the screen to activate the Charms Bar.
  • 2. Click Settings.
  • 3. Click Power.
  • 4. Hold the Shift key down, and then click or tap Shut down.
  • 5. Turn off any routers and network devices.
  • 6. Press the Power button to turn off the printer.
  • 7. Turn on any routers and any other network devices. Wait for them to completely turn back on.
  • 8. Turn on the computer.
  • 9. Reconnect the printer power cord, if necessary, and then press the Power button to turn on the printer.
  • 10. Try the scan again.

Solution Two: Check for critical updates, patches, and firmware

1. Turn on the printer.
2. Go to HP Drivers & Downloads
3. If the Welcome to HP Support page opens, follow these steps:
   1. Type your printer model number.
   2. Click Go.
4. Select your operating system, and then click Next.
5. Make sure that your operating system is selected, and then click Next.
6. Scroll down the page, and then click Firmware, Update, Patch, or Software, if any of these items are available.
7. If a critical option is listed for any of the items, click Download, and then follow the on-screen instructions to save the software to your computer.
8. Open the folder where the software file saved (usually Download), double-click the file, and then follow the on-screen instructions to complete the installation.
9. Try to scan again.

Solution Three: Select the correct printer in HP Solution Center

1. On the Windows taskbar, click the Windows icon, click All Programs, click HP, and then click HP Solution Center.
2. Make sure that the correct product tab is selected, if you have more than one HP product.
3. Look for any duplicate instances of the product, either on an additional tab at the top of the screen, or an additional icon on the left side of the screen. A duplicate instance has the word Copy next to the product name. For example, a duplicate tab might be called HP Officejet Pro K8600 Copy 1.
   1. If there are duplicates, click the instance with the highest number after the word Copy. For example, if the tabs HP Officejet Pro K8600 Copy 1 and HP Officejet Pro K8600 Copy 2 appear in Solution Center, select HP Officejet Pro K8600 Copy 2.
4. Try the scan again.