学生によって寄稿されたWiki
iFixit学生教育プログラムに参加している素晴らしい学生チームが、このWikiを作成しました。
Echo won't turn on
The Amazon Echo won't power on and doesn't respond to commands.
Not plugged in properly
Make sure the power cord is fully inserted into the bottom of the Echo and the cord fits into the groove at the back of the device. Also, be sure that the power adapter is correctly plugged into a working outlet.
Faulty power cord
The power cord may have a short or a broken wire. Check the cord for any frayed or damaged areas. If any damage is found, replace the power cord.
Faulty power and speaker driver board
The circuit board that manages power within the Echo may be broken. This requires a replacement of the board.
Faulty motherboard
If the motherboard malfunctions, none of the speaker's functions may work, requiring a replacement of the motherboard.
Won't connect to Wi-Fi
The Echo isn't connecting to your wireless network. This is indicated by the power LED above the power cord being solidly lit orange, and/or an oscillating violet light ring at the top.
The Echo is too far away
Try moving the Echo closer to your Wi-Fi router. Also, moving the Echo away from walls and interference sources like microwaves and baby monitors may help.
Your Wi-Fi password is incorrect
If your Wi-Fi network is password protected, make sure you enter the right password. Your Wi-Fi password is case-sensitive.
Broken Wi-Fi module
The Wi-Fi module on your Echo's motherboard may be broken, so you may need to replace the motherboard.
Router issues
The issue may lie with your Wi-Fi router. If this is the case, try the following:
Reboot your router
Turn off your router for 30 seconds, then turn it back on. Be careful, as this will disconnect any devices you have connected to your Wi-Fi.
Reboot your router, letting the Echo reconnect first
Turn off your router for 30 seconds and turn off Wi-Fi on all your connected devices. Then, turn the router back on and let the Echo connect to your Wi-Fi. Once the Echo is connected, reconnect all other devices to your Wi-Fi.
Won't connect to Bluetooth
The Echo isn't paired with your Bluetooth device, so you are unable to stream music from your device to the Echo or control it with your phone.
Your device is too far away
Make sure your device is within 30 feet of the Echo or they may not be able to communicate.
Bluetooth is not enabled on your device
Make sure your device supports Bluetooth connections and that the Bluetooth setting for your device is on.
Your device is not paired with the Echo
Check in your Bluetooth settings menu to see if your device is paired with the Echo. If it's not, say "Alexa, pair," and choose the Amazon Echo from the list in the Bluetooth menu on your device.
Broken Bluetooth module
The Bluetooth module on your Echo's motherboard may be broken, so you may need to replace the motherboard.
No Sound
The Echo is on and connected, but won't make a peep.
The Echo is muted
The Echo may be muted without your knowledge. Try turning up the volume by rotating the volume ring at the top clockwise.
Blown out or broken speakers
If you've been jamming out to your tunes a bit too loud, your speakers may have blown out, or may have been broken otherwise. You'll need to replace both speakers, the woofer and the tweeter.
Faulty power and speaker driver board
The same circuit board that manages power within the Echo also manages the audio output. If this is broken, you'll need to replace the board.
Distorted sound
Your Echo plays music and listens to your commands, but sounds too tinny, too bass heavy, or otherwise distorted.
Broken tweeter
If your music sounds too bass heavy, your tweeter may need to be replaced.
Broken woofer
If the Echo sounds too high pitched, your woofer may be broken and needs to be replaced.
Faulty power and speaker driver board
If the sound is distorted in some other way, try replacing the power and speaker driver board, as it may be malfunctioning.
Light ring not working
Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on.
Faulty LED/Microphone board
The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board.
The Echo doesn't hear you
No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say.
The microphones are off
The Echo has the ability to turn off its microphone array. If the microphones are off, the light ring at the top should be lit red. To turn them back on, simply press the microphone button at the top of the Echo.
Faulty LED/Microphone board
The microphone array in the Echo may have malfunctioned, in which case the LED/Microphone board should be replaced.
チーム
USF Tampa, Team 3-3, Wollert Spring 2016 USF Tampa, Team 3-3, Wollert Spring 2016人のメンバー
USFT-WOLLERT-S16S3G3
4 メンバー
12のガイドは作成済み
86 件のコメント
How do I disconnect a iPhone 6s from Echo? Every time I get a call or text message it sends the sound notification through the Echo speaker. I would like to turn this function off
Bob - 返信
Echo will not connect with Amazon My Music. In fact, my Echo will not do ANYTHING. Seriously considering returning it.
iamronny - 返信
My Echo keeps saying no music in your library, I have Spotify and music on it
pauline.johnson54 - 返信
You need to set Spotify as the default music app in your Alexa app
Oliver Bristow -
I bought my amazon echo a few days ago and you have to speak loudly at it to make it hear you, crap
Saltie Seal - 返信
I have the same problem on my Alexa and my Echo Dot. When I first hooked them up, there was no problem, but now there is. No one seems to address that issue. Maybe they are getting hard of hearing like an old person. I am thinking of doing a factory reset with a paper clip - the fountain of youth?
John Dennis -
Brand new unit.plugged in and feels warm but no light ?
francesca.cole - 返信
Just got BT home hub and it was working ok on my Sky internet,connects ok then after 30 mins red band comes on and cant switch the Mics on just have to reset unit and does it again ... Unplugged at the moment.. any Ideas ?
Geoff McGough - 返信
My echo is not working it keeps saying not connected, I've tried on many occasion to reconnect but it still not connecting.
Natalie Constant - 返信
My amazon echo dot's speaker suddenly stopped working. I can only hear anything if I plug in an external speaker. Anybody else have this problem?
leanmeantrampoline - 返信
My Dot Speaker stopped working suddenly also. Works fine when paired with bluetooth soundbar, but I don't want to keep that on all the time. Any fixes for this?
Tresa Scalise -
Did you ever fox this problem having save problem
jaybaby62 -
My echo stop playing music ..I even have a paid subscription
Dominique Scott - 返信
Echo will wake but will not respond to voice commands. It just suddenly stopped... how do I get it respond again?
Brenda Newkirk - 返信
My Echo appears to be working when I give a command and the lights indicate I am heard but I never get a response. I've turned the volume ring right and left and made sure the microphone was not red. It is connected to WiFi and can be seen by my devices. I'm not sure what the problem might be.
Lesia Cook - 返信
Did you ever figure out how to fix this? I am having the same problem!
Kate Tucker -
Same problem here! Did you find a fix? I have to unplug and restart almost daily
denisehurdlephotography -
Mine started acting up too……. one minute it’s fine, the next I say the wake word and the blue ring starts spinning…but I don’t get a response. The only way to get it back to working normally for me is to UNPLUG it………wait 15-30 seconds……plug it back in and let it do it’s thing which might take up to 30 seconds. You’ll see the Blue ring start to spin and spin…………then you’ll hear the chimes/musical sound and it will say ………….HELLO. It’s almost like it’s lost it’s internet connection and that’s why the ring spins to the wake word but won’t do anything else.
lwos -
anybody find a fix for this mine does this as well
John Graham -
I had the same problem with my second Echo (the first works fine!). I finally got them to replace it. The replacement does the same thing! Daily power cycling mostly fixes it, but cannot trust for alarms!
Ross Baker -
I’ve got the same thing happening! Looks like it’s working based on the ring lighting up, but no sound. Have to power cycle to bring it back and then it only lasts a day or two before doing it again. As another guy said, can’t depend on it for alarms. Would love to know what’s going on.
PinballGadgets -
I have same problem been talking to amazon for over a month no solutions from them anyone come up with a solution other than plug and unplug
Andy -
I have the same problem she can hear u but won't respond and this thing is bull $@$*
Tina Coston -
This Alexa shut is not responding
Tina Coston -
Same problem hete, i returned it the same day i bought it and got a new one….but same problrm!!! Im getting my hard earned money back!!!
Anjie -
Same problem here! I can confirm that Alexa is hearing me because I can see the command I gave on my Alexa app. But the echo has no volume until I unplug and plug back in. This happens every day :(
dspira -
When I plug it in, the light just keeps spinning and it won't take commands. Will not go through any of the setup steps
Kelly South - 返信
Any solution to this?
Josh Chukwuma -
My echo works ok, but powers off when you change volume, either from the app, the +/- buttons or asking echo to change volume. What can I do?
Simon peterson - 返信
my echo worked fine for a day. Now the music cuts in and out. What may be wrong?
richard Malenfant - 返信
I am using now latest Amazon Echo Plus. It is awesome device it is compatible with many smart home devices like bulbs, cameras, TVs, and door gates. Amazon Echo plus support and 1 year membership is also available by Amazon.
Mike Aldin - 返信
My echo dot has suddenly stopped playing music from my phone (Apple Music) or my Apple Watch. Was working fine until yesterday. The phone and watch are both connected. Music plays but I get zero sound. I have unmuted, volume is up to max. Can anyone help? Its really doing my head in.
Gary Love - 返信
if i say alexa go to channel 12 its goes… if i say a word like go to history channel it won’t
don matuszak - 返信
echo won’t change channels when i say history channel or hallmarkor espn. but if i give it a number chanel like 4,6 12 ,165 it works
don matuszak - 返信
echo won’t change channels when i say history, espn , hallmark ect; but if i say 12,4,165 167 it works. how do i fix it?
don matuszak - 返信
My Bose speaker will pair with my phone so it works. Added speaker to Alexa’s app. Her voice comes through the speaker and says “now that you are paired, just say connect my speaker”. When I say Alexa, connect my speaker”, she says she can’t find any speakers. My Bose is blinking it’s heart out 5 feet of clear space away. Help.
Kam Hitchcock - 返信
Same thing with mine however the connection is made just not recognized
Tracy Miller -
Cannot hear sound from echo dot when I speak to it. I tried to turn the volume up turning button clockwise but does not work. Plugged my earplugs into audio line and when I asked a question Alexa responded through the earplugs. I am trying not to use an audio cable. My echo dot is connected to my wifi.
Wendy Reid - 返信
When I connect my phone to Alexa and play music or to even watch the intro video, it doesn’t play any sound. But when I talk to her, she talks back loud and clear
Abbyy Schmidutz - 返信
My echo will not shut off!
The reset button does nothing. The blue light goes round and round. It has a green pulsating light, doesn't respond to anything.
darlene_may_howard - 返信
Amazon echo will not shut off. The light goes on consistently, never stops. No verbal response. The reset button does nothing.
darlene_may_howard - 返信
Most everything on my echo dot works fine but calling. Every time I place a call to a friend who also has an echo dot, the call drops at 5 minutes. Every time. I will call him back and then at the 5 minute mark, call is dropped. Why is this happening? What can I do to fix it? Before this started happening, the calls would cut out on one side or the other where I could her him but he could not hear me or the other way around. This is super frustrating as I love my echo but I expect things to work like they should and when they dont, I get frustrated.
Ken Lovejoy - 返信
I have the exact same problem. Every 5 min on the dot.
Ashley Rojas -
I have the problem with not hearing the first few words of each sentence that someone says when I use my echo to make a call. It’s extremely frustrating. Can anyone help identify the problem and how to solve it?
JANICE ROSAIRE -
My echo will be working normally when all of a sudden I’ll hear a pop sound and it stops doing whatever is doing. I’ll give it a command and it will pick it up, but it will only turn on the ring light and then not respond. What should I do?
Victoria Lopez - 返信
God save you, either your Alexa app is corrupted or its problem with Wi-Fi, so make sure if your Wi-Fi working properly then the problem is with Alexa app, just do rest your device and set up again also I will recommend you to update android web view and close all proxy running on the same network.Here is a complete guide on how to fix Alexa if it is not responding.
Anaya Dic -
Did you find did a fix? Mine does the same thing. I sent it in for repairs and cane back with the same problem
Richard Stutz -
Mine does the same thing! Happens once a week. I have to unplug and plug back in. It’s very annoying. It seems to be processing what I am saying, the sound just won’t be working
Kendal Peirce -
My Echo will notify me me that I have notifications but will not read them. Anyone else have this problem?
S. Peterson
Sandy Peterson - 返信
When my echo plus is on radio player, I tell it to raise the volume and it then stops playing the radio? I can manually turn the volume up and the radio works but switches off when I try by voice?
Clive Davies - 返信
my Echo Plus was controlling my Phillips lights by voice but now says there is no smart home devices. When you go to the app on the phone it shows the lights and they can be controlled from there.
Rue Campbell - 返信
When asking echo to play music in a group I get no sound out of any of them. Worked fine till today.
Anthony Crispino Sr - 返信
When making some calls on Echo Look, the person I’m calling can hear me fine, but I have trouble hearing them and I hear tons of feedback/distortion after everything I say. Any ideas on how to fix?
patrick_riha - 返信
Light won't come on. She says connected, it's only a couple of months old & I use it maybe 1x a week.
Michelle McVay - 返信
I can request it to play Spotify I can see the bars moving in the app but I can't hear the music. Although the echo response to other request such as my flash briefing what's that sound that any other games what could be the cause of this
lataniawllms - 返信
You have to have a spotify subscription and request to open the account by name..it has to be set up for alexa…was a real pain..hope this helps
Tracy Miller -
One of my dots has stopped working. When I plug it in the blue light spins but no sound, doesn’t list as online in the Alexa app. When I hold the action button I don’t get the orange ring anymore. Tried different outlets, it was literally working 10 min ago. I moved it to a new house, now these problems. I’ve tried multiple outlets , always the same problem. Plug in, blue ring spins, no connection sound, no response , no orange ring. Is there another way to totally reset?
Benjamin - 返信
Echo dot kids says no devices connected and won’t turn light off or on, but I can turn the light off and on in the Alexa app.
Chase O - 返信
Can’t hear Echo Dot but you can tell it is working . . . try this: “Alexa, disconnect from bluetooth headset”. Drove me crazy for a day before I figured out the %#*@ thing was talking through bluetooth.
I know, I am an idiot . . .
Mark Johnson - 返信
My Alexa cannot communicate with my Dish hopper/Sling. When asked Alexa to change the channel she replies, “Having problems communicating with Dish check network and power connections” All connections are in perfect working order! I have updated both Hopper and Alexa, rebooted modem and router still will not connect! NEED HELP!
Theresa Eike - 返信
Our Echo Dot has been working perfectly in a designated room in our office for over a year. Suddenly in the past week it is loosing its signal. We can connect it in another room but I won’t connect or stay connected in the designated room where we have used it for the past year. Frankly it is useless if we cannot use it in the designated room. Any suggestions or recommendations?
Barbara Misleh - 返信
My Second Echo wont play skills or flash news or calendar . It tells me it cant do that. My first echo works great and streams music to my second echo perfectly.
debbiechandler46 - 返信
Hi, I just got a eco 3 generation , it was working fine with an external speaker when one afternoon one of the stereo out put stop and it starts cracking out, I try to reboot but now is worst, now as soon as I connect the cable to the phone jack it freezes completely, any body knows Hou to fix it?
Rangel Morao - 返信
Mine will be doing something and just cut off…
Emily - 返信
I have my echo dot plugged in but not doing anything when I speak to it. It is plugged in red light on edge if Alexa on but not doing anything
cmiller02 - 返信
my echo dot 2nd generation built in speaker is very low, tried increasing volume the ring lights up to the increased volume level but the sound does not, When i attach an external speaker, it does work. Does this mean that the internal speaker is bad?
carlosglmt - 返信
The sound from the 1st generation echo is very muffled much to the point of not wanting to use it. Could it be something other than the speaker being blown before I throw it in the garbage?
Vincent Piserchio - 返信
My Echo Dot flashes light, and make the sound when there is a notification, but when I ask for my notifications, I get dead silence. This has happened twice, how can I fix it. Today it did it, and I got no response, but I checked my front porch, and there was a package there that I was expecting. Again, how do I fix this?
Donna Edwards - 返信
My echo is pretty new but I cannot get it to turn on
Karen Mclaughlin - 返信
My microphone button will not turn “on” even if I press the button….why is this???? Its like its frozen on “off”……Do I need a new Echo???? Please help!!!!!
getshorty34 - 返信
Out of nowhere, without any other sound in my house, Alexa dinged like she was answering a question I would have asked. Instead of hearing a computerized Alexa's voice I heard a Childs voice trying to talk to an Echo. Mispronouncing Alexa, than proceeding to count out loud. The Echo Dot units did this several times with the Childs voice, and once sounding like maybe an adult voice also in the room. I tried talking back to Alexa, but she had no clue or response to give me about these responses from a child without being asked a question. How can this be possible? And what can be done to prevent my privacy from being listened to or spooked by an out of the blue comment from Echo, without being asked first. This was not Alexa speaking or responding to me.. only when I asked did Alexa respond in her computerized voice. Otherwise this child came through on both Echo units loud and clear. Help??
Amelia B Conrad - 返信
mine echo dot 3rd gen do nothing when ac adaptor plugs in no light ring
only the mute button glow in red if pressed
on red ring light or blue light.
Shanu TV - 返信
https://www.smartechohelp.com/
Dwayne - 返信
I have tried to troubleshoot my echo auto numerous times. Followed every step and it isn't working at all. Will not light up at all.
Whitney Buchanan - 返信
Mine powers up, works so-so then goes to sleep never to wake up until I start the cycle over….
Kevin Smith - 返信
My Alexa echo dot 4th Gen keep updating and it always failed, I'm done every already
ladylutchie - 返信
Alexa starts to say she's playing what ever you’ve requested then stops. Can't figure out what's wrong
Helen Omara - 返信
I got an echo awhile back but seem to have lost the wires it needs. How do I get that?
jessyrodz18 - 返信
I say “Alexa,” and the light ring shows up. Then, before I can say anything it shuts off. What should I do? I can’t spend money right now.
Sophia - 返信
Why is my echo saying that it can’t play right now try again later? Please help!
Keysha Long - 返信
My Echo gen1 volume ring is not working accurately. You turn it and the volume goes way up and won't go back down turning the volume ring. You have to change it by voice command. Can anything be done to correct the volume ring?
Dxfrederick - 返信
Echo 3rd Gen was working fine. I could unplug it and move it to another room in the house plug it in to an outlet and it would start up and be ready in about 1 minute. Without warning, this changed. Now, every time I unplug Echo and then plug it back in (even without moving and using the exact same outlet), it gets a blue light ring and remains unresponsive. To get it working, I have to hold the mic and - buttons simultaneously which starts the setup routine. I have to go through setup in the Alexa app to get it to connect to wifi and then it works. BTW, nothing has changed with my router and every other wifi connected device is works without issue). Now, it's an absolute chore to move Echo from room to room. I must be missing something since everything I read suggests that when I plug it in to an outlet, it should power up and get all needed settings from the cloud - how it was working before. Any suggestions?
TM650 - 返信
The only time it responds is if I press the mic button. Otherwise the lights stay red.
Diana Reid - 返信
Amazon's Alexa has become an integral part of many households, providing convenience and smart functionality. However, encountering issues where Alexa won't turn on can be frustrating. This article aims to guide you through a step-by-step troubleshooting process to address the Echo Alexa won't turn on problem and get your Alexa device back up and running.
Check Power Supply and Connections
The first step in resolving Alexa's power-related issues is to ensure a proper power supply.
Reboot Alexa Device:
Performing a simple reboot can often resolve minor software glitches.
Verify Wi-Fi Connectivity:
Alexa relies on a stable Wi-Fi connection to function properly. Ensure that your device is within range of a reliable Wi-Fi signal.
Check Device Software and Updates:
Outdated software can sometimes lead to compatibility issues. Ensure that your Alexa device has the latest software updates installed.
Factory Reset as a Last Resort
If all else fails, performing a factory reset can help resolve persistent issues.
Smithjohn - 返信
Echo will not connect to new Wi-Fi
Greg and Carol Marquart - 返信
I am trying to find out where the microphone location is in the echo dot 5th gen. I found this, MIC Array PCB, but that doesn't help. I was told that and there are 7 mics, but nothing else. Are the mics at the top, middle, bottom, sideways, what? I searched Google and there are break downs, but those are generalized.
Bael RathLian (BaelRathLian) - 返信