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2022年10月に発売されたGoogleのスマートフォン「Pixel 7 Pro」の修理・分解情報です。モデル番号はGP4BCとGE2AEで識別できます。

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Replaced P7P with Ifixit kit, has white line on display

Replaced P7P screen with Ifixit kit, has white line on display. Attempted disconnecting and checking the ribbon cable multiple times, still with line. If I take a screenshot the white line isn't there.

Any tips?

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Contact iFixit store personnel at support@ifixit.com. The parts they sell are genuine Google parts and come with a lifetime warranty.

I have to note here that based on just my own personal observations, it appears to me that Google seems to have a bit of a problem with the quality of their replacement parts. I have read about many cases where a brand new genuine screen did not work correctly upon installation, requiring a return and replacement.

This is not by any means a criticism of iFixit, as everything I've seen just reinforces my belief that they do their best to find and sell the best quality parts available. You would certainly think selling parts provided by the manufacturer would be the best you can get, but that idea seems to be challenged by Google.

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Thank you. IFixit stands by their 'Never take broken for an answer.' I submitted a request for a replacement and although I'm on screen #3, it is replaced with fingerprint and display working - I'm very satisfied.

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I have the same problem. I have had my screen replaced 3 times. The line starts as a green line, 1 pixel wide, and is usually intermittent until it widens and whitens. I had my phone serviced at ubreakifix and the tech's notes are "there is a white line on the right side of the screen starting at the top and running to the bottom / no phy or liq damage..... " "Condtion Notes: Very good. No visible physical damage. Little to almost no cosmetic wear. (No more than 3-5 small, minor cosmetic blemishes.)"

Today I called Asurion and said I was going to warranty my device because I feel like I have evidence that it isn't a screen issue and that a certified tech did not find damage (there isn't any) so I don't expect to have my deductible charged upon receipt of the device... and that if I am charged, I will challenge that charge and expect that a third party would agree with me."

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Ive also had this issue on two sceens, am on my third replacement a screen which has also now encountered the same issue. However iFixit has been very helpful in providing replacements

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I've encountered a similar issue, though mine seems a bit different. After being satisfied with my repair for over two months, I was greeted this morning by a white horizontal bar on the screen.

First, I made sure it wasn't software-related by restarting the device and taking a screenshot. Unfortunately, the problem persisted.
Given the following, I assume it must be a faulty panel:

  1. I used an ESD table and grounded myself during the repair (yes, I am vocationally trained in electronics and have that stuff at home).
  2. I made sure no pins were bent or protruding during assembly.
  3. The display had been working perfectly for more than two months, and then suddenly, this issue appeared.
  4. There was no physical damage to the phone, and nothing unusual happened while it developed that bar (it was just lying on the desk and charging overnight)

I will contact support now and provide an update as soon as I have more information...


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UPDATE 09.11.2024:
After contacting support with a detailed document outlining the issue, they offered a replacement and requested that I return the defective part for analysis. The replacement arrived promptly, within about three days.

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The following weekend, I replaced the screen, and since then, my phone has been functioning perfectly.

As for the cause, I am unable to provide any new insights. The defective part showed no obvious issues when examined from the backside. In case their investigation yields new findings and they share them with me, I will update this post.

To be honest, I was afraid of facing a complicated and lengthy process. For this reason, I want to emphasize how much I appreciate the efficient and professional handling by the customer service (especially EU Store's) .

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I had a vertical line running the entire length. I took pictures and was given a return postage. I got a new display and that one worked as it should. This was 8 months ago, and I am still an Ifixit fan. No issues other that time.

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C * さん、ありがとうございました!
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