My laptop crash and restart randomly
I don’t have the same exact Model G5 5590, I got G5 5505 model, since I brought it I have had a black screen and a random shutdown then restart problem with my laptop. It happens often but some days I be playing games without having any trouble shouting for hours. It all takes one crash and boom. I took it to BestBuy which from where I brought it, they run hardware and software tests, and they found no errors, they couldn’t help much with that as they told me.
I upgraded my RAM from 8gbs to 16gbs and I thought it may be the problem solver, but it’s the same problem, games crash and laptop restart.
I checked on the drivers and everything, still the same problem, I know there is a solution for this, maybe I didn’t know how to fix it.
Is there anything you can help with? Have you ever had problems like this and got solved?