Printer displays '0x61011bed' error upon startup; will not resolve.

Question

HP Officejet 6500

The HP Officejet 6500 is a color All-In-One printer. Released in 2003. Model number: CB815A#B1H.

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scbr0603 @scbr0603

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投稿日: 2019年6月2日

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Printer displays '0x61011bed' error upon startup; will not resolve.

Cleaned and reset print cartridges and printhead; checked physical gear issues for carriage; checked for paper jams. No other obvious answers present themselves.

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NOTHING works! I have an HP Officejet 6600 H711g. I’ve done the re-sets, etc, on various help pages, including the ones on HP forums. Done those multiple times. Updated all my HP and Windows software. The print carriage does not always move for me, though it moved once, and I was able to replace an empty color cartridge. I’ve also uninstalled/reinstalled software - at least twice. Ready to chuck this printer and buy a different brand,

sulisathena さんによる2019年9月2日

the toner cartridges do not stop in the middle of the toner bar when the cover is opened to enable me to remove them. i unplugged as suggested and replugged but toner cartridges do not stop in the middle to be removed. HELP!!!

krackerj@att.net さんによる2023年5月22日

i cannot get the cartridges to stop in the center. they are locked into place at the right side of the printer. cannot retrieve them

krackerj@att.net さんによる2023年5月22日

i have an Officejet 6700 Premium and it has always worked so well. Now, i cannot retrieve the cartridges to even clean or change them. HELP!

krackerj@att.net さんによる2023年5月22日

is anybody out there? has anyone read my comments?

krackerj@att.net さんによる2023年5月22日

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oldturkey03 @oldturkey03

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投稿日: 2019年6月2日

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try these steps

Have you tried to clean the cartridge contacts as well as the rollers?
Are you able to move the carriage manually?
Did you perform a hard reset on the printer?

While you respond to that, here's what you need to do:

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.
from here

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Yes, I can move the carriage freely. I've already done a hard reset, and I've also followed the HP reset guide. Problem still persists.

scbr0603 さんによる2019年6月3日

exactly the same thing is happening for me

HP Office jet 7500A

Pete Shaw さんによる2020年8月16日

after a lot of trying and going in to reset the network settings I got it to print the 'wireless network test results' from the printer control screen and then after that the process above worked, but I had to force the ink cartridge carrier to the left to remove the cartridges.

older than dirt さんによる2022年9月9日

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NOTHING works! I have an HP Officejet 6600 H711g. I’ve done the re-sets, etc, on various help pages, including the ones on HP forums. Done those multiple times. Updated all my HP and Windows software. The print carriage does not always move for me, though it moved once, and I was able to replace an empty color cartridge. I’ve also uninstalled/reinstalled software - at least twice. Ready to chuck this printer and buy a different brand, — sulisathena
the toner cartridges do not stop in the middle of the toner bar when the cover is opened to enable me to remove them. i unplugged as suggested and replugged but toner cartridges do not stop in the middle to be removed. HELP!!! — krackerj@att.net
i cannot get the cartridges to stop in the center. they are locked into place at the right side of the printer. cannot retrieve them — krackerj@att.net
i have an Officejet 6700 Premium and it has always worked so well. Now, i cannot retrieve the cartridges to even clean or change them. HELP! — krackerj@att.net
Yes, I can move the carriage freely. I've already done a hard reset, and I've also followed the HP reset guide. Problem still persists. — scbr0603
exactly the same thing is happening for me

HP Office jet 7500A — Pete Shaw
after a lot of trying and going in to reset the network settings I got it to print the 'wireless network test results' from the printer control screen and then after that the process above worked, but I had to force the ink cartridge carrier to the left to remove the cartridges. — older than dirt

sulisathena @sulisathena 評価: 13 1 · Answer 1 · 2020-09-18T09:35:34-07:00

sulisathena @sulisathena

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投稿日: 2020年9月18日

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I was having the same problems with my HP 6600 last year. Tried everything and even considered replacing the entire print head. Ultimately the solution was to replace the HP with a Brother J5330DW.

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Jhin W Smite @jhinwsmite 評価: 13 1 · Answer 2 · 2023-03-21T11:32:49-07:00

Jhin W Smite @jhinwsmite

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投稿日: 2023年3月21日

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I got past the cartridge access issue with a you tube video

I watched to solve the Paper Jam issue that isn't a paper jam

Lil white cog inside printer stops turning with age/use

TURN THE POWER OFF, to access it (watch the whole video first)

https://youtu.be/OpjZ6WyJfmA

Fixed - Paper Jam via video above

Fixed - Out of ink message now I have black and yellow stalled,

Error 61011Beb, trying to reset the print head

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Jacques Matthee @jacquesmatthee 評価: 1 · Answer 3 · 2020-09-18T03:54:49-07:00

Jacques Matthee @jacquesmatthee

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投稿日: 2020年9月18日

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When I open the ink cartridge lid , the ink cartridges do not move to an accessible position.

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The printer tells me that the black cartridge is low, but I cannot access the cartridge because it does not automatically move to the opening when the access lid is opened.

Jacques Matthee さんによる2020年9月18日

I have the very same problem. The ink cartridges unit with printhead stay to the right. Did You find a solution?

Adrian Vogler さんによる2021年1月17日

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