iFixit uses cookies to enhance site functionality, analyze traffic, and personalize ads. By using our site, you agree to our cookie use and Privacy Policy.
try these steps
* '''Have you tried to clean the cartridge contacts as well as the rollers?'''
* '''Are you able to move the carriage manually?'''
* '''Did you perform a hard reset on the printer?'''
While you respond to that, here's what you need to do:
'''In some cases, removing the ink cartridges and resetting the printer can clear the error message.'''
# Turn on the printer.
# Wait until the printer is idle and silent before you continue.
# Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
# Remove the ink cartridges from the printer.
# '''With the printer turned on''', disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
# Wait at least 60 seconds.
# Plug the power cord back into the wall outlet.
# Reconnect the power cord to the rear of the printer.
# Turn on the printer, if it does not automatically turn on.
# The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
# Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
# Reinsert the ink cartridges, and then close the ink cartridge access door.
# If you receive a prompt to print a calibration page, do so.
# If you disconnected the USB cable, reconnect it to the rear of the printer.
# Try to print.
# from [https://h30434.www3.hp.com/t5/Inkjet-Printing/Error-message-0x61011bed-on-hp-officejet-6700/td-p/6722572|here]