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Republic of Gaming laptop released in 2015 . The GL551J has a GeForce GTX 860M video card and a 15.6" Full HD 1080p display.

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[ASUS] Headphone jack and speakers no longer functioning

Hi!

Very recently, my laptop's audio has ceased to work. The speakers show up as working in the system tray on the task bar, in device manager, the audio drivers (Realtek) show up as enabled and well, but when sound is being played, nothing comes out of the speakers.

Another issue is that the headphone jack also does not work. When I plug in headphones to listen to music, etc. no sound is played, but in my other laptop, the sound comes out just fine from the headphones, which clearly are not damaged or defective. Again, all drivers show up as working, despite the fact the port does not work.

The computer works perfectly fine, other than this and the sound problem from the speakers.

What would be an effective fix that I can do, and if I don't get a solution, I will send my computer to the manufacturer for a fix, but I really do not want to do that as last time, they took an entire MONTH just to fix a broken screen last time, and I don't like having other people go through my computer, especially with sensitive and important work-related files and personal documents.

Thanks!

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Can't seem to find guide

Here's the headphone jack on eBay

https://www.google.com/search?q=asus+rog...

And speakers

https://www.google.com/search?q=asus+rog...

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ALCO-RS11 さん、ありがとうございました!
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