Why is my disk malfunctioning and preventing anything from being opened

Question

Acer Aspire E15

Repair information and support for the Acer Aspire E15 laptop, released from Acer in 2015. Model number: E5-575-33BM.

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Andrew Harris @wanderingseth

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投稿日: 2017年8月15日

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Why is my disk malfunctioning and preventing anything from being opened

I was listening to music before and suddenly the track glitched. The pc froze up and I had to force-restart it. Now the disk activity is surging (often up to 100%), I can't run any programs, can't open anything... The taskbar keeps blinking out and losing the icons before repopulating. I can't even open file explorer to save some important work on a USB stick. I'm in another country, so am not on WiFi, and it won't open the available networks anyway. Ive restarted it a number of times. I thought it had a virus protection but now I don't even know. I'm not the most computer savvy. I'm really worried.

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Michael @ikaruga 評価: 643 5 2 1 · Answer 1 · 2017-08-15T02:43:23-07:00

Michael @ikaruga

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投稿日: 2017年8月15日

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Which OS is installed? Any changes made in the past? Do you have issues while booting (freezes/no boot device found)?

Please also try to press F10/F12 after power your system on to check if you have the possibility to run a onboard diagnostic. Here you can test the main parts like HDD and memory.

If the system is still booting up normally please also start the Windows Defender or another AntiVirus-Tool.

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It's Windows 10 I think.

There are no issues while booting. But when I'm in, nothing will work. I managed to get to command prompt screen and ran a memory diagnostic scan. Now it's even worse than it was before and I can't even open the start menu. It keeps blinking out and not doing anything. I don't know how to run any other scans. I think it's in safe mode now... Can't get it out. Honestly want to throw it at a wall.

Andrew Harris さんによる2017年8月15日

Now it won't even restart.

Andrew Harris さんによる2017年8月15日

In case of Windows 10 try to reseat your PC.

https://support.microsoft.com/en-us/help...

If it's possible start the whole reset of Windows 10 (with keeping your files).

Michael さんによる2017年8月15日

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