Lens will not retract hence the camara is now unusable
I changed the batteries as the old ones had run out, once I replaced the battery the lens would not retract. It states on the windows shut off camera and try again yet all I get is a strange whirring noise from the lens as if it is trying to retract but something is stopping it.
I have not dropped the camera it is only a year old and hardly used it. HELP as this was my 40th birthday present from my sister.