Alright guys - I’ve seen this issue twice this week in my store, one with an iPad 6th gen and the other on an iPad mini 4. The device only charges when turned off. I replaced the charge port on the 6th gen because it wouldn’t charge at all before (according to the customer), and it worked fine for a day, but the customer came back now it has the same issue, but if the device is turned off and left on the charger for a bit, it will turn on with 70-80 percent battery. My thoughts are either a battery or a board, but I’m wondering if anyone has seen this issue before and has a solution. Thanks!
Alright guys - I’ve seen this issue twice this week in my store, one with an iPad 6th gen and the other on an iPad mini 4. The device only charges when turned off. I replaced the charge port on the 6th gen because it wouldn’t charge at all before (according to the customer), and it worked fine for a day, but the customer came back now it has the same issue, but if the device is turned off and left on the charger for a bit, it will turn on with 70-80 percent battery. My thoughts are either a battery or a board, but I’m wondering if anyone has seen this issue before and has a solution. Thanks!