After having to hit the button 6 times to get a full cup of coffee (for the last 2 weeks!), here are my two cents worth..... get a small phillips screwdriver, a small flat screwdriver, wire snips, needle nose pliers, 10 small zip ties, some type of small wire poker. THIS EFFORT MAY CAUSE DAMAGE TO YOUR PLASTIC PIECES. Unplug and drain the water. Open the hatch and remove all the screws(4, I recall) holding the lever cover. Remove the cover. Then work very carefully to pry the top back cover from the machine. I was able to get the left side loose pretty easy. The right and back side clips actually broke off of my unit but didnt damage the fit. These were intended as "one way clips" with no option of repairability. I was not too worried about this damage and would rather deal with this than drop another hundred bucks on a new maker. Flip the unit upside down and pull out the 5 screws holding the bottom on. Make sure not damage the 3 grounding wires attached to this plate. Locate the little pump motor and...