Right, I thought the way that this was phrased is a tad confusing. Basically, once you've separated the front and back panel, insure all the prong-like-clips around the sides of the back panel are all down - not sticking up after opening the ipod. I skipped the step because it was confusingly put. I ended up successfully swapping the battery, however when I went to put the ipod panels back together, they wouldn't clip back properly. This made it very fiddly. Anyway, hope that helps.