Hi @ernobalog, First, 1. You can try to move on from older version to latest one. 2. Cross checked once, are you not rename his file along with extension? if you still stuck, It may be possible that for some special configurations, such as: 1. Mail client you are using? 2. Do you have roaming profile/redirected folders? 3. Do you have any anti virus/secuirty software installed? You can try, repairing Reader X installation from Help-> Repair option If you are getting this issue again, recommend to call my toll-free number +1-800-620-8060. Cheers John

May be your display software is crashed!

Hi Johnny, it most possible happened due to compatibility issue or your tablet port internally connect with screen wire! still if you believe this happened due to any software issue, check out this link it will be helpful to you! [How to Fix Black Screen Issue?|http://www.hptechsupportnumbers.com/blog...-to-fix-black-screen-issue-in-hp-elitebook-laptop/] Cheer John Ask Any Tech Query, Dial: +1-800-620-8060 (toll-free)

Hello Val, I've submit an answer to this problem, please have a look on it, may be it useful for you too. I changed the ink but it won't print Cheers,

Hi Sharon, if your HP printer is still unable to print after recycling the Ink Cartridges, it's most possible due to improper alignment of it. Try these steps: Open HP print manager -->> Select setting and maintenance -->> Select align print cartridges Now take out printed paper, you will see two dot lines parallel in red and black. Examine the alignment of the lines, click the numbers and letters for the best alignment, a dialogue box will appear to your screen, click continue, a new page will be print, now check whether these alignments are correctly printed on the paper, if you found irregularity over alignments, repeat this step 3 or 4 times to continue. h/t: How to Set-up Print Cartridges to the HP Printers?

Hi GTSD, Try to follow these steps, below, Step 1 - Check printer connectivity with device Step 2 - Reset printer setting Step 3 - Remove all printers from the printer list Step 4 - First delete the existing print queue & again add your printer Step 5 - Finally, Reset the printing system If still you're not able to fix it, call @ +1 (800) 620-8060 (Toll-Free) number

Hello Henry, It may because of cleaning process, if it is not done properly, printer show paper jam error again and again. So please follow these mentioned steps below : http://www.hptechsupportnumbers.com/blog...-paper-jam-hp-laser-jet-printer/ or dial 1-800-620-8060 (Toll-Free) number I hope you not going to face it again. Thanks, John

Hi Dawn, it may be occur due dust and movement of carriage, so, first you clean all printer hardware parts smoothly and again check print spooler for any stuck paper. After all these reloading and testing of printer for restart.