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Issues with latest Firmware Update

Hi all,

I recently updated the Soldering station and Smart soldering iron to 1.4.3, and went about with soldering no issue.

After a little while, i got an error on the screen of the station, asking me to update to the latest firmware.

When i plugged it into a Computer and opened the ifixit console online, it tells me that the update is not complete. When attempting to finish the update, it will install no problem, but then continue to tell me the update still isn't fully installed, and wont let me continue to solder.

Downgrading to a later update, such as 1.3.x, will remove the onscreen error, but wont connect to the soldering iron. Even when downgrading the tip, the error still persists.

Going as far as downgrading both devices to Version 1.x.x, it will still say that the update is incomplete.

After disassembling the device for a visual inspection, there are two LED's flashing on the inside. D4 seems to flash almost constantly, but with D6 flashing when trying to perform any sort of update alongside D4.

Currently stuck as i have soldering jobs to finish but a soldering station that doesn't work.

Any advice or a fix would be great.

Thanks in advance.

Will CTMT

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@krisrodriguez

@danj -- I got Kris tagged for this one already.

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@nick @danj Thank you!

@circuitree

Thanks for the detailed breakdown of what's happening—that's really helpful for troubleshooting this.

I dug into some similar cases and found a specific DFU recovery sequence that's worked for others in this situation. I'm not sure if you've tried these exact steps yet, but it's worth a shot before we escalate this further:

First, a hard shutdown:

  • Unplug everything from the station
  • Press and hold both the power button and the knob button together for at least 10 seconds, then release

Then, enter DFU mode:

  • Press and hold the knob button down
  • While holding it, plug the station into your computer (using the rear port)
  • You should hear a USB connection sound
  • Release the knob button (the screen will stay blank—that's normal)

Update through the web console:

A couple things to check: make sure you're using Chrome, Edge, Brave, or Opera (Firefox and Safari won't work), and that your USB cable supports data transfer.

This might take a couple of attempts to stick, so don't get discouraged if it doesn't work on the first try.

If you've already tried this or it still doesn't work after a few attempts, let me know and I'll get this escalated to our customer support team.

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Hi @krisrodriguez,

Prior to opening this ticket, we performed multiple DFU upgrades/downgrades on the soldering station without success. Today, we updated sequentially from the earliest compatible version (1.1.2) through 1.4.3. Results:

1.1.2: Station and iron update successfully but won’t communicate.

1.2.2 & 1.3.0: Firmware overlay shows “completed,” but the console reports the update as unfinished (after multiple attempts). Iron updates successfully but won’t communicate with the station.

1.3.2: Both update successfully; still no communication.

1.4.0–1.4.3: Main update completes and station appears normal, but after G0 firmware upload and restart, it shows “Station Error: Update Firmware.” The FixHub console also alternates between USB 1 & 2 showing no tool and “FixHub must be ON to detect connected devices.”

Tests were completed in Opera, Edge, and Chrome using multiple cables, including the supplied lead.

We’d appreciate a resolution as soon as possible.

Kind regards,

Dillon

Circuit Tree Mobiles

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@circuittree thank you for getting back to me and for the detailed response. I've contacted our support team and they will be in contact soon. I'm sorry we weren't able to get it back to working with troubleshooting, but our support team will be able to get this resolved for you.

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Hi @krisrodriguez,

Can we please get an urgent update on when the support team will contact us, as it has nearly been a week with no response.

Thanks

さんによる

@circuittree, apologies for the delay. You should have received a response. Has anyone from support contacted you yet?

さんによる

@krisrodriguez Yes, We have been contacted by the support team. Thanks for your help.

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Circuit Tree Staff さん、ありがとうございました！
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