Overheating alert, don't know why - NEED HELP ASAP!

Question

Samsung Galaxy S7 Edge

Galaxy S7 Edgeは Samsungの2016年最新モデルGalaxy S7のスクリーンがカーブしたデザインです。2016年2月に発表、同年3月11日に発売されました。モデル番号はSM-G935です。

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Stijn Helmonds @istijn

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投稿日: 2016年11月25日

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Overheating alert, don't know why - NEED HELP ASAP!

Dear friends,

I got a custommer, bought a Samsung Galaxy S7 Edge.

Dropped the phone.

A company replaced the screen and told the battery was swollen up.

Another company tried to fix it, didn't work out.

I replaced the battery, phone works but like after 10 sec the phone gives a overheating alert but the battery is cold to the touch.

I have no idea how this can happen and I want to fix this.

Please help me I don't have any knowledge about Samsungs.

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So to give some more information.

The wireless charging pad is getting a little bit warm at the top but not like really warm.

I can't open any apps because it says the phone is overheating.

Please help, I really need help ASAP!

Stijn Helmonds さんによる2016年11月25日

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Josh W @joshw

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投稿日: 2016年11月25日

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Overheating + swollen battery = DO NOT USE THAT PHONE!!!

Chances are the drop damaged part of the charging system on the phone. Does the phone show an accurate battery % before it dies out? I'm guessing that the phone isn't regulating the current to the battery like it should be, sending too much current to the battery, causing the battery to overheat, causing the battery to swell and sending the phone into protection mode.

I tried looking it up for you but none of the tools I use have the S7 or Edge in them yet, so I can't tell you exactly where to look. But please, whatever you do; DO NOT USE THAT PHONE!

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2 件のコメント:

So, should I disconnect the battery?

Stijn Helmonds さんによる2016年11月25日

Little update:

I start the device everything normal.

I unlock it, still normal.

The warning shows up, battery with triangle + !

I don't feel any heat.

Also this client waits already like a month, he has another phone too but he really likes to use this phone again.

What now? What can I tell him? Wait another month? What should you do? I'm his last hope, he told me that.

Stijn Helmonds さんによる2016年11月25日

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So to give some more information.

The wireless charging pad is getting a little bit warm at the top but not like really warm.

I can't open any apps because it says the phone is overheating.

Please help, I really need help ASAP! — Stijn Helmonds
Little update:

I start the device everything normal.

I unlock it, still normal.

The warning shows up, battery with triangle + !

I don't feel any heat.

Also this client waits already like a month, he has another phone too but he really likes to use this phone again.

What now? What can I tell him? Wait another month? What should you do? I'm his last hope, he told me that. — Stijn Helmonds

Kristof Ferenczi @kristofferenczi 評価: 57 3 · Answer 1 · 2016-11-25T13:31:54-07:00

Kristof Ferenczi @kristofferenczi

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投稿日: 2016年11月25日

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Sounds like something is shorting out. Either that or IT'S NOTE 7 ALL OVER AGAIN

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Stijn Helmonds @istijn 評価: 983 9 5 1 · Answer 2 · 2016-11-28T10:42:37-07:00

Stijn Helmonds @istijn

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投稿日: 2016年11月28日

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So, is it an idea to factory reset the phone? Will this make the overheating warning stop? I think it's just a glitch/bugg in the system because the phone doesn't gets hot.

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factory reset would be a very good idea. Then throw it on a charger for a while, at least a few hours, trying to get it to act up again. If it does, then its probably a fuse/filter or power IC. If not...ship it!

Josh W さんによる2016年11月28日

Hey Josh, thanks for all the help!

When I wanted to factory reset the device, I noticed that the overheating alert didn't came. So I decided to wait. It didn't came anymore and I started to drain the battery below 10%. It's charging rightnow and it's doing fine.

I think the phone kinda 'accepted' the battery so it doesn't gives the alert anymore.

I'm very happy this thing works again and my customer is happy too!

Thanks again for all the help!

Stijn Helmonds さんによる2016年11月29日

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