* Try turning airplane mode on for a minute and then turning it off again and check if you can now access mobile data.
-
* Start the phone in [link|https://www.hardreset.info/devices/alcatel/alcatel-1b-2020/safe-mode/|safe mode] and check. (I couldn't find out how in the 2022 model but assumed it would be the same). If it works in safe mode a ''downloaded app'' is the cause of the problem. The trick is to find out which one is the culprit. You will have to uninstall each ''downloaded app'', one by one and then test the phone in normal mode between each uninstall until it works OK. When it does the last ''downloaded app'' uninstalled was the cause of the problem. A ''downloaded app'' is one that you downloaded and installed and didn't come pre-installed with the phone.
+
* Start the phone in [link|https://www.hardreset.info/devices/alcatel/alcatel-1b-2022/safe-mode/|safe mode] and check. If it works in safe mode a ''downloaded app'' is the cause of the problem. The trick is to find out which one is the culprit. You will have to uninstall each ''downloaded app'', one by one and then test the phone in normal mode between each uninstall until it works OK. When it does the last ''downloaded app'' uninstalled was the cause of the problem. A ''downloaded app'' is one that you downloaded and installed and didn't come pre-installed with the phone.
* Try turning airplane mode on for a minute and then turning it off again and check if you now access mobile data.
-
* Start the phone in [https://www.hardreset.info/devices/alcatel/alcatel-1b-2020/safe-mode/|safe mode] and check. (I couldn't find out how in the 2022 model but assumed it would be the same). If it works in safe mode a ''downloaded app'' is the cause of the problem. The trick is to find out which one is the culprit. You will have to uninstall each ''downloaded app'', one by one and then test the phone in normal mode between each uninstall until it works OK. When it does the last ''downloaded app'' uninstalled was the cause of the problem. A ''downloaded app'' is one that you downloaded and installed and didn't come pre-installed with the phone.
+
* Try turning airplane mode on for a minute and then turning it off again and check if you can now access mobile data.
+
* Start the phone in [link|https://www.hardreset.info/devices/alcatel/alcatel-1b-2020/safe-mode/|safe mode] and check. (I couldn't find out how in the 2022 model but assumed it would be the same). If it works in safe mode a ''downloaded app'' is the cause of the problem. The trick is to find out which one is the culprit. You will have to uninstall each ''downloaded app'', one by one and then test the phone in normal mode between each uninstall until it works OK. When it does the last ''downloaded app'' uninstalled was the cause of the problem. A ''downloaded app'' is one that you downloaded and installed and didn't come pre-installed with the phone.
Hi,
Some things to do to try and resolve the problem:
* Try turning airplane mode on for a minute and then turning it off again and check if you now access mobile data.
* Start the phone in [https://www.hardreset.info/devices/alcatel/alcatel-1b-2020/safe-mode/|safe mode] and check. (I couldn't find out how in the 2022 model but assumed it would be the same). If it works in safe mode a ''downloaded app'' is the cause of the problem. The trick is to find out which one is the culprit. You will have to uninstall each ''downloaded app'', one by one and then test the phone in normal mode between each uninstall until it works OK. When it does the last ''downloaded app'' uninstalled was the cause of the problem. A ''downloaded app'' is one that you downloaded and installed and didn't come pre-installed with the phone.