Such a disappointment. I have the pixelbook and two keys stopped working. Two Google Specialists couldn’t fix it and suggested i take it to a brick and mortar. Well two repair shops said they couldn’t work on it. Ubreakifix told me Google doesn’t allow them to open pixelbooks to do repairs. And nope can’t make it easy to repair the keys myself. i'm going to try and order key replacements from a third party. PS: i can’t capitalize the letter “i” or use the comma button….hence why this is written the way it is. Thanks a lot Google. i will be switching my pixelbook and pixel phone next year.
+
+
=== Update (01/15/2021) ===
+
I'm going to file a claim to the BBB. A $700+ laptop shouldn't stop working after one year. Plus, the fact that Google's tech support couldn't fix it and NO brick and mortar business will touch it is mind blowing. It's a crap product and they need to own up to it. Ten different businesses refused to work on it and the one company that was contracted to work on google products told me “they aren't allowed to open google products .”
+
+
I even reached out to businesses online……no one will touch it.
+
+
So, I'll file a claim with the BBB today. I suggest you do the same.
Such a disappointment. I have the pixelbook and two keys stopped working. Two Google Specialists couldn’t fix it and suggested i take it to a brick and mortar. Well two repair shops said they couldn’t work on it. Ubreakifix told me Google doesn’t allow them to open pixelbooks to do repairs. And nope can’t make it easy to repair the keys myself. i'm going to try and order key replacements from a third party. PS: i can’t capitalize the letter “i” or use the comma button….hence why this is written the way it is. Thanks a lot Google. i will be switching my pixelbook and pixel phone next year.