min thet, '''after''' you follow the guide that mayer refers to, troubleshoot your phone and see what needs to be repaired, if anything. When you ask for the software, all you really need is the [http://www.nokiausa.com/get-support-and-software/product-support/nokia-ovi-suite#|Nokia OVI suite] and to update your phone’s software using Nokia Ovi Suite on your PC:
On your PC, open Nokia Ovi Suite and connect your phone
In Nokia Ovi Suite, select Tools > Software updates.
From the list of available updates, choose what you’d like to install. Nokia OVi suite does not work on a Mac, sorry :-) there is more info at [http://www.nokiausa.com/get-support-and-software/product-support/e63-support#|Nokia] about your phone. Good Luck and let us know how it is going.