オリジナル投稿者： mikeyd123 ,
Hello, This probably isn’t a battery issue. Inside of the device there may be a connector that is damaged. The screen may also have been damaged or isn’t working properly. I recommend backing up files somehow and checking the display connection. Then, you might want to see if there is any damage to the display. Although, I do find it strange that the device is not turning off, the connectors may be damaged for some reason. Hope that helped!