Does your Ring Video Doorbell have poor video quality only at night? Does the Ring not record at night time? Is your system unresponsive only at night time? Ring Video Doorbells are susceptible to a range of problems that could cause the device to malfunction at night. Check the following possible causes to identify and solve the problems.
If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications, there could be a problem with your Wi-Fi router channel or the router placement. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page instead.
Cause 1: Weak Internet Speed
If your Ring Video Doorbell has poor video quality for Live View, slow internet may be to blame. To see if slow internet is the cause of the video problem, test your internet speed by performing a Google search for “internet speed test.” A minimum of 2 Mb per second upload speed and download speed is recommended for the best streaming performance for Ring Pros and Floodlight Cams. If the problem persists, reset your Wi-Fi router by locating the ‘reset’ button on the router, pressing, and holding for ten seconds.
Cause 2: Faulty Camera
If your Ring Video Doorbell is not responsive at all and no image can be seen, though everything else functions properly on the device, the camera is likely faulty. Replace the camera using the Ring Video Doorbell camera replacement guide.
Cause 3: Poor Wiring
Poor wiring may cause night vision and video freezing issues. If your Ring Video Camera continues to experience video issues, check the device’s wiring to make sure that the Pro Power Kit is installed correctly using this Ring support page. The Pro Power Kit is responsible for ensuring that enough power is sent to your Ring doorbell to function.