Does your existing internal Ring doorbell not ring correctly? Did your Ring Video Doorbell work fine for a few events and then stopped working? Ring Video Doorbells are susceptible to a range of problems that could cause the device to suddenly stop working. Check the following possible causes to identify and solve the problems.
If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications, there could be a problem with your Wi-Fi router channel or the router placement. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page instead.
Cause 1: Insufficient Voltage
If your Ring Video Doorbell is not ringing correctly or has stopped working, the device may not be receiving sufficient voltage. A Ring Video Doorbell requires at least 3,900 mV. Check the voltage received by the Ring device by opening the Ring app, selecting ‘Ring Pro’, and selecting ‘Device Health.’ If the Device Health page tells you that the Ring is not receiving sufficient voltage, use this Ring support page to make sure that the Ring Pro Power Kit is properly installed. The Pro Power Kit is responsible for ensuring that enough power is sent to your Ring doorbell to function. If your Power Kit is properly installed but the device is still not receiving enough voltage, you may need to replace the device’s capacitor using this guide from Ring.
Cause 2: Faulty Battery
If your Ring Video Doorbell is plugged in, receiving sufficient voltage, and is not turning on, the device’s battery may be defective. Replace the Ring Doorbell’s battery using this battery replacement guide.
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