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Device repair information for the HP OMEN 15-dc0030nr, a 2018 gaming laptop manufactured by HP.

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Transparent vertical line on screen

I have an HP Omen 15-ce0xx laptop - it is only a few months old. Yesterday when I opened the lid and turned it on, there is a 3 inch wide transparent vertical line, off-center (right) of screen. It is transparent enough to still work with, its just slightly darker where the line is (like the brightness is turned down). When the background (or opened window) is white, it just shows as a transparent line (like a grey transparent block) but when the background is black (like my desktop) you can see a ‘burned’ image of the last thing I was working on (photoshop), but only where the vertical line is - I never noticed before if anything else prior was burned onto the screen. It has only been about 20 minutes since I closed that program, so I don’t know if it is permanently burned on there. As I type this, the grey line covers half of this window so it doesn’t prevent me seeing what I need to type

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I have same problem i connect to external monitor the line was not visible on the external monitor, i called HP they ask me to prepare it for pickup, but am no longer in the UK i am now in Ghana.

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I had the same problem (maybe 1,5in wide) and sent the computer to HP in order to get a screen replacement on warranty. They accepted my claim as the screen was damaged due to a manufacturing error. Just got the computer back last week with a new screen.

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Hi,

Try connecting an external monitor to the laptop and check if its’ display is OK or not. Press the action key on the laptop to switch between using the laptop screen, the external monitor or both screens on together (key with the rectangle symbol with a line at each end in the row at the top of the keyboard)

Even a TV can be an external monitor if it has HDMI inputs and you have a compatible HDMI cable to connect between the laptop and the TV.

If it is OK it appears that there may be a problem with the laptop screen.

As it is only a few months old it should still be covered by the manufacturer’s warranty.

Consult the warranty as to what you have to do to make a claim for a manufacturer’s warranty repair or replacement.

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Lisa さん、ありがとうございました!
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