Nest Cam Troubleshooting
Home security camera with 1080p HD video quality, identified by model number NC1102ES, released in 2015.
Unresponsive Nest Cam
Nest cam will not turn on or respond to input
Nest Cam Is Not On
If the indication light is neither visible nor blinking your Nest Cam may be off. With the Nest App make sure that your Nest Cam Camera is on under settings and is properly charged with the USB cord provided. Ensure your electric outlet is working and that the USB power cord is not faulty. Your Nest Cam may not be charged sufficiently. You need to leave Nest Cam plugged continually for surveillance purposes.
Status Light Not Visible
If your Nest Cam is streaming fine but the status light does not seem to be visible, your status light settings may just be set to off. You can turn the status light on or off in the Nest App under camera settings then under lights and sound choose status light .
Nest Cam will not stream live feed or is unresponsive to the Nest App
Is The Nest Cam App Downloaded?
All camera settings are controlled through the Nest Cam App. Make sure that you have downloaded this app and have your bluetooth enabled in your phone settings and have logged in with all your proper information. Your app will tell you if your Nest Cam is connected to Wi-Fi. The Nest Cam status light will also be a solid green if it is connected and functioning properly.
Nest Cam Status Light Is Orange
Your Nest Cam is not connected to the Wi-Fi if the status light is orange. Make sure that the camera is within range of your router, and check for any interference. If it continues, attempt to set up and connect to Wi-Fi again.
Nest Cam Video Stream Setting Set Too High
Sometimes the video quality setting for streaming is set too high for the Wi-Fi connection. Sometimes lowering the video quality will help create a smoother streaming. Go into your Nest app and select the camera you want to control. Select the settings option in the top right corner, choose Image quality and select a lower resolution.
Nest Cam Needs Reboot
Often the Nest Cam just needs a reboot to continue to function properly. Unplug your Nest Cam’s power cord from the wall, wait 10 seconds and then plug the cord back in. Your Nest Cam will restart immediately.
Modem Or Router Complications
If it isn’t your Nest Cam, it might be the router and modem. Start with unplugging both and waiting 10 seconds, then plug only the modem back in. Wait until the modem has restarted and then plug the router back in. After the router has restarted, check your Nest Cam connection and video stream again.
Nest Cam Out Of Range
It is possible that your Nest Cam or a specific Nest Cam in a group is just too far away from the router to stream smoothly. Try to move the camera to a better position to diminish interference with the Wi-Fi connection.
Nest Cam Overheating
Nest Cam is hot to the touch.
Nest Cam Running Too Long
Although the back plating on the Nest Cam is meant for heat protection and absorption, Nest Cam may still overheat. If you feel your Nest Cam is too hot, unplug your Nest cam for a minute or so and then plug it back in. It is possible it just needed to rest.
Bad Nest Cam Placement
Your Nest Cam may be in a spot that makes it unable to breathe. If you have your Nest Cam mounted in or on a material that does not absorb heat very well or blocks airflow your Nest Cam may even shut off. Ensure that your Nest Cam is in a well ventilated area and not in direct sunlight. Nest Cam is only to be used indoors so if your Nest Cam is monitoring from the outside, you may want to rethink your placement options.
Trouble With Zoom
Nest Cam is zoomed in too far or will not respond or glitch while zooming .
Ensure that your Wi-Fi router is within range and your Nest Cam is streaming continually and properly. Your connection may just be bad, especially if your mobile device is streaming or using the Nest Cam app as well. Use the ‘’’ bad connection ‘’’ section of this troubleshoot guide to determine whether or not this is the issue.
Sometimes the Nest Cam gets smudged or dusty. Wipe the lens of your Nest Cam with a microfiber cloth to make sure that the zoom trouble isn’t stemming from a dirty lens.