Galaxy Tab S 10.5 Troubleshooting
A troubleshooting guide for solving common problems with the Galaxy Tab S 10.5.
The screen does not respond
The screen is on, but the touch screen is not responding.
The device needs to be restarted
If the screen is on and will not respond to any functions, it may be frozen and needs to be restarted. Hold down the power button for about 10 seconds until the screen goes off. Then press the power button to turn the device on.
The power button is not responding
Sometimes holding down the power button for 10 seconds will not power off the device. If this happens try holding the “Volume Down” button along with the power button. Wait 10 seconds and the screen should power off. Press the power button again to turn the device on.
The digitizer is damaged
The digitizer may need to be replaced.
The battery drains rapidly
The battery is drained out after moderate use
The applications running and the settings are draining the battery
Apps running in the background can drain the battery fast. Make sure to close all apps and games when not using the tablet. Turn off wi-fi and GPS when the tablet is not in use or near a internet source, as the phone will waste energy searching for wi-fi and location. Decreasing the brightness can also help to save energy.
The battery is defective
If closing the apps and changing the settings of the tablet do not work then the battery might be defective. Replace the old battery using the guide.
The home button doesn’t work
The home button won't respond or isn’t there.
The device needs rebooting
If the button does not respond, you might need to reboot your phone. If this does not work, you’ll need to replace the button.
Something’s holding the button up
When button can't be pressed, there may be something below it holding it up. To fix this, remove the button and make sure nothing is stuck below it. Check this guide to remove the button. You may need to wipe off the area underneath. Once it is sufficiently clean, snap the key back into position. If it still doesn’t work, you’ll need a replacement.
The button is missing
If home button is missing, replace it.
The device will not charge
Even when plugged in, the device will not charge
The battery is defective
The battery of the device may be defective, not drawing enough voltage to pass a certain limiting threshold. Once below the threshold, the device won’t draw power to the battery at all. Try to either recharge the batteries as shown in this video for a temporary solution, or for a more viable and more permanent solution, attempt to replace the battery.
The is debris in the charger port
There may be debris in the charger port. Use a toothpick, paper clip, or other small utensil to scrape out any build up in the actual port.
Faulty charge port
If the charge port is faulty, it will need to be replace. use this guide to replace it.
The camera does not work
The camera app does not work or it shows only black.
The software is corrupted
The camera application might be corrupted. Try downloading a different camera application from the play store. Another solution to the problem is to save all of the data and return the tablet to factory settings.
The camera is defective
If none of this works, the camera might be broken. In that case, replace the camera with this guide