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Troubleshooting

Diagnose any issues with your Sonos Playbase using our Sonos Playbase Troubleshooting Guide.

Background and Identification

The Sonos Playbase is a first generation full home-theater speaker. The Playbase appears as either a black or white rounded rectangle, with a Sonos logo and 4 buttons on the front and 3 ports on the back. The Playbase can hold televisions weighing up to 77 lb (35 kg). Its dimensions are 2.20 x 28.35 x 14.96 in (56 x 720 x 380 mm) and its weight is 21.5 lb (9.8 kg).

The Sonos Playbase is Apple AirPlay 2.0 and Amazon Echo compatible. The Playbase streams over WiFi instead of Bluetooth to maintain consistent audio, even during phone calls. The Playbase can also connect with other Sonos devices to create a surround sound system.

Additional Information

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