If you are having difficulties with the Samsung Gear 360, try referring to the troubleshooting guide.
Background and Identification
The Samsung Gear 360 is a unique camera capable of recording (3840 x 1290) video at 30 frames per second in 360 degrees or using the 15 Megapixel wide-angle lens for a 180-degree shot. The Samsung Gear 360 is lightweight (0.3 lbs) and is water resistant for up to 30 minutes. The Samsung Gear 360 is also capable of Wi-Fi, USB , and Bluetooth connectivity. For pairing with other Samsung devices, it is also equipped with NFC connectivity. The memory of the Samsung Gear 360 is controlled by a micro SD card that can be up to 200 GB. Key features include the ability to be used for Facebook 360, YouTube 360, Google Street view, and Samsung VR(Virtual Reality).