For additional help, please check out the Nvidia Shield TV 1st Generation Troubleshooting page.
Background and Identification
The Nvidia Shield TV 1st Generation, also known as the Shield Android TV or Shield Console, was released in 2015. This device is the predecessor to the Nvidia Shield TV 2nd Generation. The Shield allows the user to play Android games/apps on the Google Play store, stream and play downloaded games from a compatible PC via a local network or via the GeForce NOW subscription, and stream movies or shows at 4K resolution.
The model number, P2571, can be found on a sticker on the 'Shield Accessories' side of the box. Another way to find the model number is on the back of the device itself.
The Shield uses ARM Cortex-A57 CPU, Nvidia's Tegra X1 processor and Nvidia's Maxwell microarchitecture GPU, with 3 GB of RAM. The Shield supports 4K resolution at 60 FPS and can either include 16 GB of internal flash storage or a 500 GB hard drive (branded as Shield Pro). Memory is expandable with removable storage or a microSD card. It contains two USB 3.0 ports, a micro USB 2.0 port, an Ethernet port, and a HDMI 2.0 port.
The Nvidia Shield TV Pro had a very minor recall in 2015 because of hard drive issues. This recall only affected the 500 GB model. A device had a faulty hard drive if it had the following issues:
- Screen being stuck on the fastboot menu during a software update to version 1.4.
- Pixelation in all tiles on the top row of the Android TV home screen.
The Nvidia Shield 16 GB and 500 GB models are exactly the same other than two differences: the storage size and price. While the 16 GB ($199) uses internal flash storage, the 500 GB ($299) uses a hard drive. Both have the option for expandable memory. The 16 GB is branded as 'Nvidia Shield TV' while the 500 GB is branded as 'Nvidia Shield TV Pro'.