For instructions on how to troubleshoot your Hover-1 Superstar you can visit the troubleshooting page.
Background and identification
The Hover-1 Superstar (HY-SPR) is a device that comes with features such as bluetooth enabled speakers, flashing lights on the front, top and wheels of the hover board, and a glossy black body. The device doesn't succeed any products released by Hover-1 and is considered a variation of multiple hover boards sold by the company. The Superstar differentiates from other devices of its kind with lower speeds, shorter travelling distances, a built-in rechargeable battery and RGB lights not seen on many other Hover-1 products. The model number will be located underneath the hover board on the side with the charging port, power button and speaker. The product number will be listed twice in a white and light grey label.