For any issues regarding the HP 15-R011DX laptop, please refer to this troubleshooting page.
Background and Information
The HP 15-R011DX is a laptop apart of the HP 15 series and was released on the 28th of June in 2014. This device can be identified by its model number R011DX as well as the product number G9D66UA which is located at the top right at the end of the label.
The HP 15-R011DX can be easily distinguished by its black matte exterior and its glossy black interior. This model is equipped with an Intel Pentium microprocessor with a 4GB RAM, a 750 GB hard drive, and runs of the Windows 8.1 operating system. It has an internal DVD drive, two USB 2.0 drives, one USB 3.0 port, a HDMI port, a media card reader, and a microphone and headphone jack.