For more information regarding common troubleshooting issues, check out the
Background and Identification
The GATEWAY Laptop Netbook NE5609u, which was first released on April 12, 2012. Running off off Windows 8 64-bit and an Intel Celeron B820 (1.7 GHz ) processor, this laptop is great for your everyday use. The model number for this laptop is NE56R09u and can be found on the back side of the laptop. A major recall on this device is the battery packs, Gateway Lithium Ion Battery Packs . These lithium-ion battery packs can overheat, which could pose a fire hazard to consumers. To distinguish this model from the other models that are similar to it, one would look for the processors, a similar model NE56R41u has an Intel Pentium B960 (2.2 GHz) processor. Also one might look for the color design of the laptop, this specific one has a chrome finish inside surrounding the keyboard. Some specifications are it weighs 5.5 lbs, has an aspect ratio of 16:10, a glossy screen with its maximum resolution of 1366 x 768. The compatible brands are Gateway, and its products. A distinguishing feature of this laptop is an Intel HD Graphics card and the size of the laptop with the given dimensions of 15" x 10" x 1.3" (WxDxH).