If you are having problems with your device visit the BlackBerry Tour 9630 Troubleshooting Guide
Background and Identification
The BlackBerry Tour 9630 was released to the public in July of 2009. The device is black with a weight of 130 grams and dimensions of 112 x 62 x 14.2 millimeters. The battery has up to 5 hours of talk time and up to 336 hours of standby time. The device has a 2.4-inch screen with a 480 x 360 pixel resolution. Some major components of the device are a QWERTY keyboard, a Trackball, and a 3.15 Mega Pixel camera with autofocus and flash. Some major features of the device are text messaging, multimedia messaging, email, instant messaging, a document editor, Bluetooth, and the Internet. The BlackBerry Bold 9650 is the successor of the BlackBerry Tour 9630, which could cause confusion. The main visual difference is that the BlackBerry Tour 9630 has a Trackball with a round appearance and the BlackBerry Bold 9650 has an Optical Trackpad that has a square appearance.