black spot and unresponsive screen.

Question

Motorola Razr 40

Motorolaが2023年6月に発売したスマートフォン、Razr 40（北米ではRazr 2023として知られる）の修理、分解、およびトラブルシューティング情報です。2023年のRazrシリーズの中で最も安価なモデルでありながら、大型の折りたたみ式スクリーンとリアカメラベゼル上の小型ディスプレイがこのスマートフォンの際立った特徴です。モデル番号XT2323で識別されます。

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Rileigh A @rileigha

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投稿日: 2024年11月15日

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black spot and unresponsive screen.

My five year old sister dropped it on carpet and then there was a big black line horizontally along my screen, and the top half of the screen was completely unresponsive (the bottom half still worked). The black spot has since expanded and now the entirety of the large touchscreen is unresponsive.

I wanted to send it to Motorola to get it fixed, but their website keeps giving an error code and telling me to come here. I have a Razr 2023, and have only had it since January, but it's completely unusable now. Does anyone have any advice at all?

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Exact same thing just happened to me.

What did you end up doing? Any insights and advice would be appreciated.

Ggi さんによる2025年3月11日

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Exact same thing just happened to me.

What did you end up doing? Any insights and advice would be appreciated. — Ggi

Lynx @lynx_tech 評価: 767 11 3 · Answer 1 · 2025-03-11T15:20:28-07:00

Lynx @lynx_tech

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投稿日: 2025年3月11日

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Your phone likely has physical damage to the screen and needs repaired. I don't know which page on the Motorola website gave you the error code or what the error code was, but just in case, here's Motorola's repair FAQ: https://en-us.support.motorola.com/app/r...

If that page doesn't work, iFixit has some documents about repair for this device: Motorola Razr 40

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