I have removed both screws, but the back panel will not slide up. I’ve tried increasing pressure, cleaning the sides with alcohol and increasing grip with some gaffer tape. I can’t replace the battery if I can’t open it. What am I doing wrong?
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The battery is probably expanding and putting pressure on the back glass making it harder to slide up. I would try putting the phone face down on a non slip surface like a rubber mat or something then slide the back up while putting slight downward pressure on the phone.
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Hi Jay, I'm jumping in on @xnriqux's answer. If you think the battery could be swollen, make sure to be really cautious working on you device. A swollen battery is quite dangerous–it can be a serious fire hazard. Check out our wiki on swollen batteries before you attempt your repair so you can be extra cautious! What to do with a swollen battery
@amber Thank you!
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