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Released March 2019, identified by model number SM-A305FZRFINS

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Permanent picture on screen

Block Image

This background game picture is stuck and I don’t know how to remove it. Please I need help

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Hi,

Things to try and do to resolve the problem:

Have you turned the phone off and then on again to see if this removed the image, you didn’t say?

Wipe the cache partition and check if that resolves the problem.

Start the phone in safe mode and check if it is OK.

If it works OK in safe mode then a downloaded app is the cause of the problem. You will have to uninstall each downloaded app, one by one and test the phone in normal mode between each uninstall to see if it works OK. When it does then the last downloaded app that was uninstalled, was the culprit. A downloaded app is one that you downloaded and installed on the phone and was not pre-installed on the phone when you first got it.

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Seems like a theme. Change theme to default and check

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that is screen burn, that ghost image will be in the screen forever now, more visible on white background. it is because you have had an app/image on your screen for a very long time.

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h-t-23 さん、ありがとうございました!
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