Problem with freezing keyboard
Hi there. I have issues with the keyboard. While I`m using a laptop the keyboard and touchpad stops working.
The OS is working fine I can still use a mouse or use emergency shut down button (just holding power button for 10 sec).
Later I restart my laptop and everything works fine again. The nearest service center didn`t help and gave me back my laptop. Hope there is still some solution.
Hi @zetaholmes ,
If possible try using a USB keyboard connected to the laptop to see if it does the same or whether it is related to the laptop's keyboard/touchpad.
Also if Win 10 is installed try starting in safe mode to see if the problem occurs. The screen will look different when it is in safe mode as the specific video drivers aren't installed only basic ones. This is normal
The first is to eliminate or prove a laptop hardware problem, the second is to prove or eliminate a driver problem.
In safe mode only "generic' Windows drivers are installed and although usually there are no specific keyboard drivers installed in normal mode sometimes specific touchpad manufacturer's drivers are. Again this is just to eliminate possible conflicts to try and narrow down what may be happening.
Does the problem generally occur or only when using certain programs etc?
jayeff さんによる
yo tenia el mismo problema y la solucion fue cambiar el disco duro a una m.2 de 500gb e instalar nuevamente el sistema windows en el disco m.2 .... la solucion parece fuera de lugar pero a mi me funcionó espero ser de ayuda
The SoulEdge さんによる