Skip to main content

"The worlds smallest 15.6-inch laptop packs powerhouse performance and a stunning InfinityEdge display all in Dell's most powerful XPS laptop."

30の回答 すべて表示

Display hinge broke from base

Hi,

My laptop hit the floor and the post that the laptop base hex screw attaches to snapped off. Not a problem, however the laptop keeps separating every time I close the lid and I have to push the top and bottom together to put the laptop to sleep. It’s now causing more internal damage and when I open it up, the clip has snapped off the laptop base as well as the screw hole to the base is also cracked in half. I’ve attached pics but wanted to know the hinge was attached to that I need to replace, as well as the hinge itself. This is on the same side as the power button. Any info would be very much appreciated. And not sure if the pictures uploaded or not but have those too.

Thanks!

Update (04/09/2019)

Block Image

Block Image

Block Image

Block Image

この質問に回答する 同じ問題があります

この質問は役に立ちましたか?

スコア 1
コメントを追加

MacBook Battery 修理キット

最低価格 $69.99

Buy Now

MacBook Battery 修理キット

最低価格 $69.99

Buy Now

2回答

最も参考になった回答

Hi @frankralfano ,

You need to replace the palmrest assembly.

Here’s a link to the service manual for a Dell XPS 15 9550 laptop taken from this webpage

Scroll to p.87 to view the necessary pre-requisite steps and then the procedure to remove/replace the palmrest assembly.

Replacements are available online. Just search for Dell XPS 15 9550 palmrest assembly to get results for suppliers of the part.

この回答は役に立ちましたか?

スコア 3

コメント:

Amazing, thank you so much! Lots of steps, wish me luck!

による

@jayeff , any suggestions on sourcing the palm rest assembly and not paying Dell $230 for it? I can't seem to find it anywhere on line. Part no is 05dy4c. Kills me to spend all of that money because of a broken post! Thanks again for your help.

による

Hi @frankralfano ,

Search online using the "part number only" in the search box of your browser. Apologies if you've done this already

Here's one that may be cheaper if the shipping doesn't raise the price too much.

による

Thanks @jayeff, I will take a look. Really appreciate all of your insights!

による

コメントを追加

because it’s a newer model, you may be able to check your warranty. also, because it’s a big hinge, you may need to open it up to re-attach it.

この回答は役に立ちましたか?

スコア 0

コメント:

Unfortunately it's been out of warranty for over a year. The hinge has broken from whatever it was attached to underneath the keyboard area. Looks like it was also glued down for extra support.

による

Oh. Since the XPS seiries os newer, I thought you might have your warranty.

による

コメントを追加

回答を追加する

Frank Alfano さん、ありがとうございました!
統計データを表示:

過去 24時間: 0

過去 7 日: 7

過去 30 日: 43

今までの合計 102