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The Wonderboom is a Bluetooth portable speaker from Ultimate Ears. Released in 2017. Model number: 984-000839.

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Speaker turning itself off

I just got a new UE wonderboom speaker off of Amazon, fully charged it, and now when I try to play music through it it will turn itself off after playing for a few seconds. I’ve tried a default reset and removing the device from my phone, any ideas on what to do?

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yeah i get the exact same thing here. exactly 45 seconds after its been paired it will turn off. even though there is music playing. this happens on any device i pair it with.

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Hi, did anyone get a resolution for this?

Thanks

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Bro guys mine does that too where we droppin

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Is there a real fix for this? Mine does it too. I was thinking battery life - trying to recharge via usb cable now.

Even pressing the ‘+’ and ‘-’ simultaneously doesn’t tell be battery level like it’s supposed to.

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mine does this too, does anyone know a way i can contact someone at wonderboom to maybe replace it?

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Same with mine and friends of mine. Both UEs switch off in few seconds after power on. But both work fine if usb charger is plugged in. Guess something wrong with power controller or internal software. Battery is fully charged, and units are updated.

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Here it is how to solve it:

Long press the power on button for at least 10 sec and then it will work.

If it still continues disconnecting then plug the charger and turn it on and then disconnect the charger.

If it still continues then an update from the company must be released to fix it. You cannot do anything else

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I have the same problem, long pressing the button did nothing besides turn it on and off. When I plug it into the charger, the lights stop working, and I don't know if it is even charging. If I turn it on while it's charging, it makes the turn on noise and only lights up when I unplug it, but still gives me the same problem

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Hi @greenteaa ,

Does it turn off (power off) or does the music just stop playing and the power light (and BT light) are still on?

(It should turn off after 15 minutes if no music is detected, not a few seconds with music)

In any event as you have just bought it consult the manufacturer's warranty statement that came with the speaker as to what you have to do to make a claim for a manufacturer's warranty repair, replacement or refund.

Update (01/12/2018)

Hi @greenteaa ,

As a last resort, if possible try pairing it with a different BT source (another phone perhaps) to eliminate the remote possibility that it is your phone (can't see how but it doesn't take long) and if it still fails then get the speaker replaced under warranty.

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It completely powers off

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In mid song or when its just sitting?

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Both, it will just shut off after about less than a minute of being on

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Same problem here. Just turn off asap it connects to Bluetooth or play song.

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I have the same problem! So annoying

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just replace it by warranty

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How long is the warranty

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Only happens when it is plugged in and charging ( playing ) and after the power had gotten low enough for the red light to flash. So possibly just needs more of a charge before playing.

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if you have simcard with t-mobil it will only play for a few mins then turn off ,on pandora i have tablet with att simcard works great i have a samsong cell with t-mobil service it dont work well at all so checkwith another phone with different sim card good luck took me 28 hrs to get it right

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I also have a wonderboom that I fully took apart to find a solution but the only way I can get it to work without turning off 5 sec after If it’s only plugged in and playing while charging

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Solution found!!! At the head top of the speaker give it a little knock. If it still.doesnt work hit it again. If still not hit it harder. Thats how i fixed mine and now it has never had a problem. That hit on the speaker also fixed another speaker that went off...

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This happened to my speaker. Hold down the power button and the volume down button for a few seconds until it makes a sort of beeping sound. That should reset it, which fixed it for me

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Have you guys checked on the UE app if the “auto sleep on battery” setting is on never?

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Anna M さん、ありがとうございました!
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