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Released in August 2015, Model number: P01M, Intel Atom Processor Z3530

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Why won't the battery charge?

When I plug in my device the battery will not charge

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How can I tell if it is the port not working?

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I'm refering to the usb Port on my tablet

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I has been charge my zenpad but still don't want charge why?

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Hi Jessica! Have you tried testing a different outlet to ensure that the charger itself is not working rather than the device?

For more help try visiting our Troubleshooting Page! ASUS ZenPad S 8.0 Troubleshooting

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I tried that too but it didn't work

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I have the same zenpad and found there is a trick to charging when the battery is completely drained. With the charging cable unplugged attempt to turn the zenpad on. The dead battery symbol will come on very briefly and when it does quickly plug in your charging cable. You will then see the green charging progress light.

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Thanks, senor.stephen, it worked!!

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Senor.stephen, thanks - worked for me too.

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No, It did not work for me. Mine is still not charging nor would it be turned on.

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I think it is a problem with the port. If someone can create a guide on that it'd help a lot. The usb-c port in this device is quite weak as easy to break.

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In my case I had to replace my battery as documented elsewhere in this section.

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Jessica Voss さん、ありがとうございました!
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