loud knocking on spin cycle
Hello. When our samsung front load washer gets to the spin cycle it sounds like horses are galloping through the laundry room. It is under warranty. They replaced shocks....just as bad or maybe even worse. If you are in the room it's so loud you can not hear a person talk beside you. I read a few of the other questions of similar nature on here but didn't see on where shocks had already been replaced and checked that not clothing or foreign objects in machine. I video recorded the sound when I turn drum by hand. The bang happens when you move the drum so simple to reproduce the noise. The tech seemed stumped so I thought I'd ask professionals online. Thank you for any ideas.