screen is completely black
The screen on my cellphone (ZTE model Z992) is completely black. It's charged up, I can see the green light flashing letting me know I have messages, and I can hear the tones when a text or call comes in but I can't see anything on the screen at all. I've tried taking out the battery and putting it back in, powering it off and back on, etc. I haven't done a "factory reset" yet because I don't want to lose everything that's on it. I've tried hooking it up to my computer to download pics but it's not recognized by my computer. Is it possible that the bulb for the light on the screen is broken? I can see a background light come on but nothing on the screen.