Why isn't my controller connecting/staying connected to the console?
While playing on the Xbox One, the controller randomly disconnects, or won't connect at all. Sometimes when it disconnects it won't reconnect again.
If your Xbox One Wireless Controller is not syncing or connecting to your Xbox console, see the Xbox One Wireless Controller Won’t Connect to Console problem page for possible causes and solutions.
There are many reasons you could be having connection problems. First, try replacing the batteries; the controller might not have enough power to connect if your batteries are low. If that doesn't work, check to make sure your controller is in range of the console. There may also be too many controllers trying to connect, or there may be other electronic devices interfering with your connection. Check out the Xbox One Wireless Controller troubleshooting page for more information at Xbox One Wireless Controller Troubleshooting.
Guys! i think i found the answer! In the Xbox one controller there are 4 tiny little prongs one is super close to the (-) spot on the battery what i think is happening is some voltage from the battery is arcing and messing up/disconnecting the controller i took a small piece of electrical tape and taped over it and haven't had the issue for almost a week now no more random disconnects. This would explain why brand new controllers do it too because its just a bad design flaw.
I hope this reaches the masses. The problem is on the wifi chip/module, where the black wire plugs into. That connection (small round socket)needs to be re soldered. Msft used cheap solder again like they did on the 360. Look at the chip and you'll see the small round connector im talking about. Hope this helps everyone.
Mine did this frustrating problem and in the end i replaced the wireless/wifi hardware card inside the xbox unit and had no problems since.
They are currently £20.68 on www.consolesand gadgets.co.uk.
Very simple to replace
Daughter has Xbox one.
For the last few months controllers randomly disconnect....... then re connects? When the controllers came back on they've froze. So the batteries have to come out and go back in, to un freeze the controller . This happened again and again usually it's every few minuets.
Happens more on games than apps.
Bought a new controller, thinking that was the problem. No. Same thing happened.
So after reading some posts online, we decided to move the Xbox one a meter or so to the right of where it would usually be. (moved it as far as the wire would let us away from plug sockets and sound bars etc)
Reason we moved it was because the area it was in had many wires. T.V. Xbox360 skyHD box
*There is also a sound bar in that area and the sub woofer sits on the floor near the plug sockets, electrical extention.
Any how, we moved the Xbox One away from all the wires and sound bar. WORKS A TREAT :) , she tried out her older controller. Works great.
All I can say is magnetic fields!
Alright so I tried everything... and still didnt work but then i tried something I didnt see anyone write about.. I had the connection problem where it disconnected mid game and never reconnected only worked with USB.. so what I did was I restarted the whole console while the cable is still on.. once the console turned back on the controller did as well and then I unplugged the cable and ba-bammmm it has been reconnected !!!
Additionally, make sure to re-sync your controller by holding down the sync buttons located on the controller and Xbox One for a few seconds.
For help with this, or other solutions, try the Controller Won't Connect to Console section on the Xbox One Controller Troubleshooting Page.
Just plug it into a micro usb into your console and it'll automatically connect back.
Battery pack is probably bad
my controller does the same thing but it happens on any controller and when i play cod and try to aim sometimes my controller disconnects
I tried everything from pushing the sync buttons to plugging the usb. Even updating the controller, it works when the usb is plug in but as soon as it’s unplugged it stops working
I found that if you don’t let the controller die. If it dies it will disconnect and you will have to wait an entire week until it reconnects.
I tried all of the options here. My wireless controllers still wouldn’t stay connected. When connected via USB cable there were no issues but I hate playing with a cable. I came across a YouTube video that showed how to disassemble and reassemble the XBox One and replace the WiFi card. The problem was the XBox One WiFi card was bad and needed to be replaced. I found one on Amazon and paid extra for next day shipping. I was able to remove the small screws with a T8 Torx bit and ratchet screwdriver. I swapped the WiFi card and it is now working perfectly and I don’t have to buy a new Xbox One. So just type in XBox One WiFi card in Amazon. The brand I bought was Onyehn for $14.89 ($2.05 added for tax) and I paid $9.99 extra for next day shipping. I had my own T8 Torx bit and ratchet screwdriver for it. If you don’t you can find them at Lowe’s, Home Depot, Walmart, or any local hardware store or auto parts store. It will be most expensive at auto parts stores so avoid if you can if you want it right away. You can also get it online of course and there are some Xbox One WiFi cards on Amazon that come with them but it’s more expensive than getting them separately. If it’s the original big black Day One style XBox One the WiFi card you need is the small square. If it’s the white XBox One S then the WiFi card you need is the wider rectangle. The YouTube video that helped to disassemble and switch the WiFi card and if the ribbon cable comes off was by Essentialz World. Another video by iFixit helped with reassembling the case more clearly. Hope this helps someone since it saved me from buying a new console and it has been a very long time since I’ve played any games. Remember, this is a last resort if the other options on this thread and updating your firmware on the XBox One for the wireless controllers didn’t work! I actually bought an RF remote for the Xbox One to comfortably watch movies and use the apps sometime after my wireless controllers stopped working. Anyway, have a good day. Let me know if this helped anyone. Peace!
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