ZTE Awe Troubleshooting
If you encounter problems while using your ZTE Awe, please refer to the solutions posted below.
ZTE Awe is Not Turning On
Battery is Drained
Recharge the phone's battery.
Phone Won't Turn On
If the phone is charged and it still does not turn on, take the battery out of the phone, put it back in and turn on the phone. This will reboot the phone, ruling out software issues.
ZTE Awe is Not Charging
Check the Charger
First, ensure sure the battery is properly installed. Then, make sure you are using the appropriate charger for the ZTE Awe and that the charger is plugged into an outlet that works. Check out this troubleshooting page on how to replace the battery.
The Battery or Battery Charger is Damaged
Contact the dealer where the phone was purchased to buy a new battery or charger. You may also be able to purchase the battery or charger on the Internet, such as through Amazon.com.
Poor Contact Between the Battery and Charger
Check all the connectors-- between the phone, charger, and outlet-- to make sure all connections have been properly made. For example, make sure the charger is plugged into an outlet that works; make sure the charger is plugged into the right port in your phone; and make sure it's plugged in all the way to both the phone and electrical outlet.
Where is Your Phone Being Charged?
Avoid charging your phone in extreme temperatures. Extreme temperatures are below 32°F (0°C) and higher than 113°F (45°C).
ZTE Awe Touch Screen is Not Responding
Make sure your hands and phone are clean and dry before touching the screen. Then, press the power button to restart the phone. If this doesn't work, please refer to "ZTE Awe is Not Turning On."
ZTE Awe is Unable to Connect to the Network
If you are unable to connect to the network, go to the menu key setting, and then go to wireless and network and settings. Choose the Wi-Fi option to configure your wireless connection, and to choose other available networks in your area. If this doesn't work, check the service area with your service provider.
Poor Internet Signal
Move to an open space. If you are in a building, move towards a window. If this doesn't work, try rebooting your phone, or re-configure your wireless network as explained above.
ZTE Awe Crashes, Reboots, Freezes, or Cannot be Powered On
Some third-party software that isn't compatible with the phone can cause the ZTE Awe to crash, reboot, or freeze. Uninstall the software that may be causing the problem, by going to the Play Store to uninstall the application (app). On the Apps screen of Play Store, touch the Menu Key > My apps. Then, touch the app to open its details screen. Touch Uninstall > OK.
If this doesn't work, contact your dealer if you are having trouble detecting the incompatible software.
Software Needs to be Updated
Upgrade the phone's software to the most recent software available. This will prevent any compatibility problems to occur with the phone. Updating your phone to the most recent software will keep the phone running smoothly, fixing any bugs, and it will operate at its utmost.
Reset the phone to factory status. This will restore the phone's original settings, erasing all and any apps, updates, and data stored in the phone.
ZTE Awe Has Shortened Standby Time
Temporarily Power Off the Phone
The standby time is related to your service provider system configuration. The same phone used with different service providers’ systems will not provide exactly the same length of standby time. If you are located in an area where signaling is weak, temporarily turn off the phone. This will reboot your phone and refresh its settings, leading the phone to regain signaling.
Battery's Life is Shortened
Check the battery's life: the battery's life will be shortened in high-temperature environments, resulting in a shortened standby time. If your phone was exposed to high temperatures, purchase a new battery from your service provider.
Check Your Network Location
If you are not able to connect to the network, the phone will continue to send out signals as it attempts to locate a base station. This consumes battery power and shortens standby time. Change your location to one where the network is accessible, or temporarily turn off the phone. You can change your location by going to the menu key setting, and then touch wireless and network and settings. Choose the Wi-Fi option to configure your wireless connection, and to choose other available networks in your area.
ZTE Awe Does Not Have Enough Storage
Unable to Enter Information in the Phone Book
If this happens, it is because the phone book's memory is already full. Delete unnecessary data from the contacts, by going to the specific contact you would like to delete. Then, touch options > erase/delete contact.
Unable to Store Other Data
Memory is Full
If you are unable to store photos and other media, delete unnecessary data from the gallery and video section of the phone. Go to your menu to find your media folder > touch photo you wish to delete > options > erase/delete photo.
Add Data Storage to the Phone
Purchase a memory card from your cellular dealer to add data storage. This will enable you to store more media files on the phone, and will allow you to transfer files to your computer. Your service provider will know which memory card is compatible with the ZTE Awe. You can also search the Internet for "ZTE Awe N800 memory cards," and find results with photos and descriptions.