The Power Button Does Not Respond
The Device is Not Turning ON/OFF
Power Source Malfunction
If the home button is not working in turning on/off your device, then it is possible the internal battery is dead. To replace it, follow the battery replacement steps here Sony SRS-XB30 Battery Replacement.
The Device Powers Off Randomly
Device Keeps Turning Off Without Manual Input
Frayed or Misplaced Wires
Sometimes internal wires can fray or intertwine with others, causing a sudden power outage of the device. To fix this, you may need to check the wires that are connected to the power source. Attempt to untangle them here Sony SRS-XB30 Wires Replacement if needed.
The Device Does Not Charge
The problem could be one of the following:
Try another charging adapter. If the device still does not charge then you need to purchase a new adapter. You can purchase a new charger online/in stores.
If the device does not charge with a new adapter, you will need to replace the charging port. To replace it, there are some steps provided here Sony SRS-XB30 Charging Port Replacement.
The Device Does Not Pair with Bluetooth
If your device does not pair with other bluetooth devices, the problem could be one of the following:
The Reset Button on Your Device
Before making any mechanical movements, the problem might be easily fixed by resetting your device. You can do this by pushing the reset button. You will locate the reset button under the flap on the back side of your device. Hold this button down for ten seconds.
Bluetooth Chip Replacement
If your device still does not pair with other bluetooth devices, then you will need to replace the Bluetooth chip. Sony SRS-XB30 Bluetooth Chip Replacement will provide you with steps to replace the Bluetooth chip.
The Device Plays Distorted Sound
If your device produces distorted sound quality or no noise at all, then one of the following might help:
Interference With Other Broadcasts
Make sure the device that is connected to the speaker via Bluetooth does not have a built in radio or tuner. As this can interfere with sound quality of the speaker.
The device’s speaker(s) may need to be replaced. follow the steps indicated here Sony SRS-XB30 Speakers Replacement to replace the speaker(s).
I've tried to reset my speaker but it still won't turn on or charge
s.powell - 返信
I have this speaker model, and the original charger that came in the box broke with the top of the pin still lodged in the charging port. The speaker worked till the previous charged battery lasted, however, after that, it did not charge with a new charger either. Any suggestions?
Tanmaya Purohit - 返信
I've mistakenly changed with 18v charger so then it won't charge nor turn on. No response.. what should i do? T.T
alicoronnie - 返信
I unplugged the unit from its charger (at the unit, not from the wall) while I was actively playing music through a bluetooth connection. The sound stopped immediately, which apparently is normal, but now I can only get sound from bluetooth if the unit is plugged in to power. No sound at all using the battery. I’ve tried resetting the unit, terminating and reconnecting the bluetooth device, using bluetooth standby - nothing works in regaining sound using just the battery. What is wrong with the unit?
Gib Mastri - 返信
I have just fitted a new battery to the srsxb30 but still not working won't turn on , have tried reset , I have looked for a replacement charging box but am unable to find one have looked on Sony parts and on the Internet. Any help please
Philip Bracken - 返信